Discovering the Top 19 CloudTalk Competitors
Discovering the Top 19 CloudTalk Competitors
CloudTalk.io, a leading figure in the call center solutions industry, leverages cloud technology to streamline business communication processes. Renowned for their advanced analytics and global telco partnerships, CloudTalk stands significant in the market crowded with a multitude of alternatives, each offering unique features. Companies such as Ringover, Ujet, and InteractiveTel likewise craft robust virtual call center solutions aimed at improving customer interactions, sales performance, and team productivity. As the industry fast transitions to cloud-based services, with a focus on artificial intelligence and automation, businesses are presented with an array of options better suited to their specific needs. This article deep-dives into the top 19 alternatives to CloudTalk in an ever-evolving market.
Top 19 CloudTalk alternatives
1. Ringover
- Website: ringover.com
- Headquarters: Atlanta, Georgia, United States
- Founded: 2005
- Headcount: 201-500
- Latest funding type: Series A
Ringover is a communication platform that enables organizations of all sizes to make calls, manage customer contacts, and improve sales performance. With features like automated call logging, real-time call statistics, and CRM integration, Ringover helps businesses reach and serve clients faster and ensure that all prospects are followed-up. The platform also offers solutions for call center management and remote working, helping businesses boost team productivity and communicate effectively from anywhere in the world.
2. Ujet
- Website: ujet.co
- Headquarters: San Francisco, California, United States
- Founded: 2015
- Headcount: 51-200
- Latest funding type: Series C
UJET is a company that offers omnichannel contact center solutions built on a secure cloud foundation. They provide easy-to-use and flexible software packages for contact center operations, enabling seamless customer experiences on smartphones. UJET's platform incorporates advanced analytics, automation, and AI-powered features for efficient resolution and personalized customer journeys.
3. InteractiveTel, Inc
- Website: interactivetel.com
- Headquarters: Houston, Texas, United States
- Founded: 2008
- Headcount: 51-200
InteractiveTel is a cloud-based subscription service that provides virtual call center functionality for dealer locations and business development centers. Their platform allows businesses to handle customer service and sales calls efficiently. With features like call tracking, recording, and reporting, InteractiveTel improves customer service, accelerates decision-making, and increases sales. Their TotalCX Customer Experience Platform uses artificial intelligence to enhance sales and service teams, resulting in better service and more satisfied customers.
4. Monster VoIP
- Website: monstervoip.com
- Headquarters: Los Angeles, California, United States
- Founded: 2012
- Headcount: 11-50
Monster VoIP is an enterprise offering an all-in-one solution for managing call center experiences. They provide transparent pricing, trusted by 6,000+ customers. Their business phone solution simplifies communication with various resources like cloud PBX, SIP Trunking, Contact Center, SD-WAN, Video Meetings, and Cloud Fax. They support industries such as call centers, healthcare, education, and financial services. Their customers include businesses of all sizes, who benefit from their feature-rich communications platform. Monster VoIP focuses on promoting business flexibility, scale, and collaboration to enhance productivity and customer support.
5. Ozonetel Communications
- Website: ozonetel.com
- Headquarters: San Jose, California, India
- Founded: 2007
- Headcount: 201-500
- Latest funding type: Series A
Ozonetel.com offers a cloud-based, contact center solution with best-in-class features at competitive pricing. With 24/7 support, they guide customers through installation and migration, integrating with their CRM. Their power dialers and speech analytics enhance sales performance and optimize customer interactions. Serving diverse industries, they provide seamless integrations, automated telemarketing, and omnichannel solutions for improved customer experience.
6. Microtel Technology
- Website: nubitel.co
- Founded: 2000
- Headcount: 51-200
Nubitel is a cloud communication solution provider that offers cloud contact center software and unified communications services. Their solutions enable businesses to optimize their operations, improve customer service interactions, and increase efficiency and productivity. With Nubitel's omnichannel customer engagement platform, businesses can set up and manage multichannel campaigns from a single interface, including voice, video, email, web chat, and social media. Nubitel's offerings are cost-effective, scalable, and accessible from anywhere via any device with internet access.
7. Convoso
- Website: convoso.com
- Headquarters: Los Angeles, California, United States
- Founded: 2006
- Headcount: 51-200
Convoso is a cloud-based software company that offers a multi-channel contact center solution. Their drag-and-drop IVR & ACD feature allows for easy setup of inbound flows, ensuring customer satisfaction and quick routing to the appropriate agent. They offer features like voicemail detection accuracy, customizable email templates, and integrated CRM. With multiple dialing modes and TCPA compliance, Convoso helps increase contact rates and conversions. They provide real-time agent performance monitoring and coaching capabilities. Convoso's AI agent and workflow automation empower businesses to generate more leads and streamline efficiency.
8. My Country Mobile
- Website: mycountrymobile.com
- Headquarters: Dubai, United Arab Emirates, United Arab Emirates
- Founded: 2010
- Headcount: 201-500
My Country Mobile is a wholesale VoIP intercom business that offers toll-free numbers, retail and e-commerce SMS API coverage in various countries. They provide cloud IVR services, cloud contact center solutions, and virtual phone numbers. With a 99.99% uptime, they ensure constant connectivity, and their call recording service facilitates tracking and retrieval of detailed call information.
9. 8x8
- Website: 8x8.com
- Headquarters: Campbell, California, United States
- Founded: 2006
- Headcount: 1001-5000
- Latest funding type: Post Ipo Equity
8x8.com is a company that offers a range of communication and collaboration solutions. Their products include cloud-based voice, video, chat, and contact center services, as well as team messaging and online meetings. With a focus on delivering reliable and scalable solutions, 8x8 helps businesses improve communication efficiency and enhance customer interactions.
10. JustCall
- Website: justcall.io
- Headquarters: Palo Alto, California, India
- Founded: 2016
- Headcount: 51-200
Justcall.io is a cloud phone system provider that offers virtual call centers and cloud contact centers. They provide services for sales and support teams to make and receive calls, manage customer relationships, and track call performance. JustCall integrates with 100+ CRMs and business tools, allowing for automated call logging and tracking. Their platform is focused on data security and privacy protection, conforming to EU information security standards and being HIPAA compliant. With their versatile and easy-to-use app, users can make calls from an app, cell phone, or desktop.
11. CallHippo
- Website: callhippo.com
- Headquarters: Claymont, Delaware, United States
- Founded: 2016
- Headcount: 51-200
CallHippo is a virtual phone system that helps businesses increase agent productivity, automate workflow, monitor team performance, and lower communication costs.
12. Sarv.com
Sarv.com is a business communications company that offers cloud-based contact center solutions. They specialize in improving customer experiences and increasing employee productivity through their innovative cloud phone system and integrated services. With a focus on efficiency and cost-savings, Sarv.com helps businesses adapt to the remote working trend and achieve constant connectivity.
13. Nextiva
- Website: nextiva.com
- Headquarters: Scottsdale, Arizona, United States
- Founded: 2008
- Headcount: 1001-5000
- Latest funding type: Private Equity
Nextiva is a company that offers communication solutions for businesses. They provide a range of services including VoIP phone systems, conference calling, and virtual faxing. Their goal is to help companies improve their communication efficiency and enhance collaboration among team members.
14. ujet.cx
- Website: ujet.cx
- Headquarters: San Francisco, California, Australia
- Founded: 2015
- Headcount: 51-200
UJET is a cloud-based contact center solution that offers a modern architecture, easy-to-use interface, and smart device capabilities. Our platform delivers unprecedented security, reliability, and scale to businesses of all sizes. With UJET, companies can streamline their contact center operations and provide frictionless customer experiences across voice, digital channels, and self-service options.
15. Five9
- Website: five9.com
- Headquarters: San Ramon, California, United States
- Founded: 2001
- Headcount: 1001-5000
- Latest funding type: Ipo
Five9 is a leading provider of cloud contact center software, specializing in transforming call and contact centers into customer engagement centers of excellence.
16. Servetel
- Website: servetel.in
- Headquarters: Gurgaon, Haryana, India
- Founded: 2004
- Headcount: 51-200
Servetel is a cloud communication solutions provider offering IVR, bulk SMS, voice broadcasting, cloud phone system, and virtual call center software to help businesses improve customer engagement, streamline communication, and shift to remote working.
17. FreJun
- Website: frejun.com
- Headquarters: Seattle, Washington, United States
- Founded: 2019
- Headcount: 11-50
Frejun is a company that offers call automation solutions for data-driven teams. They provide a local or toll-free number for businesses and help improve call pickups. With their platform, users can integrate Frejun with their existing workflow tool, initiate calls with one click, and organize all their call data in one place.
18. KrispCall
- Website: krispcall.com
- Headquarters: Melbourne Cbd, Victoria, Grenada
- Founded: 2020
- Headcount: 11-50
KrispCall is an on-demand virtual phone system for sales and business communication. It offers the ability to purchase phone numbers from 100+ countries and talk to customers worldwide.
19. Rapid Phone Center
- Website: rapidphonecenter.com
- Headquarters: Los Angeles, United States
- Headcount: 51-200
Rapid Phone Center is a customer service outsourcing company that provides inbound and outbound phone support, live chat, SMS and email support, social media monitoring, appointment management, virtual receptionist services, order management, customer subscription services, omnichannel contact center solutions, and refund and return services. They integrate seamlessly with any custom platform or CRM, offering hassle-free integration for businesses. With a team of experienced agents and dedicated account managers, they deliver professional and efficient customer service solutions.
Want to find more CloudTalk alternatives?
If you want to find more companies like CloudTalk that offer advanced solutions focused on customer experience and automation you can do so with Inven. This list was built with Inven and there are hundreds of companies like these globally.
With Inven you'll also get to know the company's:
- Ownership: Which of these are private equity backed? Which are family-owned?
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...and a lot more!
