Top 20 Massachusetts-Based Business Process Outsourcing Firms
Top 20 Massachusetts-Based Business Process Outsourcing Firms
Business Process Outsourcing (BPO) is a booming industry in Massachusetts, home to a variety of companies that offer flexible support solutions for businesses of all sizes. From managing customer service to handling back-office tasks, these enterprises alleviate the operational burdens of other companies, allowing them to focus more on their core competencies. They offer services such as application development, IT services, call center services, and more. As we move towards an increasingly digital economy, these outsourcers are taking up more complex roles, signifying an upward trend in the industry's growth.
Top 20 business process outsourcing companies in Massachusetts
1. Peak Support
- Website: peaksupport.io
- Headquarters: Cambridge, Massachusetts, United States
- Founded: 2015
- Headcount: 1001-5000
Peak Support is a business process outsourcing company that offers customer support and back office services to high-growth companies. With locations in the United States and internationally, Peak Support provides exceptional support through email, phone, chat, and social media channels.
2. Tanisha Systems, Inc
- Website: tanishasystems.com
- Headquarters: Boston, Massachusetts, United States
- Founded: 2002
- Headcount: 201-500
Tanisha Systems is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. They deliver custom applications, application modernization, business process outsourcing, and professional IT services. With office locations in the USA and India, they use a client-centric engagement model combining local and off-shore resources for cost-effective and high-quality solutions.
3. Mass Markets
- Website: massmarkets.com
- Headquarters: Iowa City, Massachusetts, United States
- Founded: 2003
- Headcount: 501-1000
Mass Markets is a global leader in outsourced call center services, offering flexibility and contingency plans for customer support. They provide front office, back office, digital, inbound, and outbound contact center support, helping businesses move faster and solve problems more efficiently. They offer a range of services including IT services, technical consulting, and office administrative services.
4. Vcall Global
- Website: vcallglobal.com
- Headquarters: Needham, Massachusetts, United States
- Founded: 2003
- Headcount: 1001-5000
Vcall Global is a call center outsourcing company that offers customized business solutions at affordable rates. They provide inbound and outbound call center services, live chat support, email support, technical support, telemarketing, order taking and social media customer services.
5. UHealthSolutions
- Website: uhealthsolutions.org
- Headquarters: Shrewsbury, Massachusetts, United States
- Founded: 2001
- Headcount: 51-200
UHealthSolutions is a nonprofit business affiliate of UMass Chan Medical School, delivering high-performance health care solutions. They provide administrative and business process solutions, focusing on quality and integrity, to help people access benefits and services. Whether clients need to outsource functions or require additional capacity, UHealthSolutions offers tailored solutions. In partnership with UMass Chan Medical School, they also provide data analysis and monitoring services to ensure medication adherence.
6. CAE Solutions Corporation
- Website: caesolutions.com
- Headquarters: Burlington, Massachusetts, United States
- Founded: 1995
- Headcount: 11-50
CAE Solutions is a company that offers custom software development, data processing, and various business process outsourcing (BPO) solutions. They strive to establish trusted relationships with their clients and invest themselves in their clients' businesses.
7. Computer Corporation of America
- Website: cca-int.com
- Headquarters: Waltham, Massachusetts, United States
- Founded: 1988
- Headcount: 11-50
- Latest funding type: Acquired
CCA International offers outsourced customer engagement solutions, including customer service, telemarketing, and data analytics.
8. ContinuServe
- Website: continuserve.com
- Headquarters: Cambridge, Massachusetts, United States
- Founded: 2003
- Headcount: 201-500
ContinuServe is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations.
9. Mirus Capital Advisors
- Website: merger.com
- Headquarters: Burlington, Massachusetts, United States
- Founded: 1987
- Headcount: 11-50
Mirus Capital Advisors is an investment banking firm that specializes in providing financial advisory services to companies in various industries. They offer expertise in areas such as fairness opinions, valuation, industrial manufacturing, business services, business process outsourcing, and professional services. With a team of experienced professionals, Mirus helps clients navigate complex transactions and achieve their strategic goals.
10. MRE Consulting Group
- Website: mresys.com
- Headquarters: Dartmouth, Massachusetts, United States
- Headcount: 51-200
MRE Consulting Group Inc. is a firm that offers business technology services. They specialize in providing streamlined approaches by analyzing a company's information, computer system, technological and operational situation.
11. CallMiner
- Website: callminer.com
- Headquarters: Waltham, Massachusetts, United States
- Founded: 2002
- Headcount: 201-500
- Latest funding type: Series Unknown
CallMiner is a company that specializes in conversation analytics software. They help businesses improve compliance, reduce risk, and uncover insights by analyzing voice and text conversations. Their solutions are used in various industries including healthcare, collections, finance & banking, insurance, energy & utilities, BPOs, travel & hospitality, and technology.
12. PI USA - PI (Physik Instrumente) L.P.
- Website: pi-usa.us
- Headquarters: Auburn, Massachusetts, United States
- Founded: 1980
- Headcount: 501-1000
PI-USA provides global customer services to businesses.
13. Enlighten Operational Excellence
- Website: enlighten-opex.com
- Headquarters: Boston, Massachusetts, United States
- Founded: 2005
- Headcount: 51-200
Enlighten-Opex is an operational transformation firm that helps businesses improve their operations and achieve operational excellence. They offer lean methodologies, coaching, mentoring, and practical software analytics to optimize efficiency without compromising quality and customer service. Their services focus on integrating planning, forecasting, and scenario modeling into clients' routines for sustainable continuous improvement.
14. Covenir BPO
- Website: covenirbpo.com
- Headquarters: Worcester, Massachusetts, United States
- Founded: 2016
- Headcount: 51-200
Covenir is a company that offers full-service print and distribution solutions with a virtual mailroom to modernize communication processes. They specialize in providing efficient, engaging, and proactive customer service to insurers, helping them deliver a simple and personalized experience to policyholders. With a focus on growth and innovation, Covenir seamlessly executes their clients' business visions while handling operational and staffing challenges.
15. YSAT Solutions
- Website: ysatsolutions.com
- Headquarters: Marlborough, Massachusetts, United States
- Founded: 2021
- Headcount: 11-50
YSAT Solutions is a technology solution and consulting services firm providing IT Consulting services, Business process outsourcing, Business technology services, Product Support, and solutions to Small Business Consultant Services Requirements.
16. NodThera
- Website: nodthera.com
- Headquarters: Lexington, Massachusetts, United States
- Founded: 2016
- Headcount: 11-50
- Latest funding type: Series B
NodThera is a company that specializes in compliance auditing and performance optimization of internal processes. They offer services to ensure legal and contractual requirements are met and assist in improving operational efficiency. Their expertise lies in providing solutions to enhance business performance and mitigate risks.
17. Omtool, Ltd
- Website: omtool.com
- Headquarters: Andover, Massachusetts, United States
- Founded: 1991
- Headcount: 51-200
Omtool is a company that provides document solutions to businesses. Their offerings include software solutions for document handling, processing and workflow management.
18. SpendLogic Group, llc
- Website: spendlogicgroup.com
- Headquarters: Fairhaven, Massachusetts, United States
- Founded: 2017
- Headcount: 11-50
SpendLogicGroup is a leading Procurement Managed Service Provider (MSP) that provides unparalleled expertise, innovation, and results to organizations seeking a sustainable and scalable sourcing solution.
19. Millennium Capital Management
- Website: mmixl.com
- Headquarters: Boston, Massachusetts, United States
- Founded: 2015
- Headcount: 11-50
Millennium Capital Management Corp. provides insight-driven portfolio analysis, design, and systems infrastructure to investment banks, wealth and asset managers, and clientele.
20. The Locator Services Group
- Website: tlsgltd.com
- Headquarters: Boston, Massachusetts, United States
- Founded: 1994
- Headcount: 11-50
TLSG Ltc is a company that provides solutions for business process outsourcing, providing state-of-the-art customer service and managing various business transactions effectively. Its mission is geared towards providing reliable and high-quality services to businesses of all types.
Want to find more business process outsourcing companies?
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