California's business process outsourcing industry is a dynamic sector focusing on delegating specific business functions to external experts. Companies in this field tend to specialize in various services ranging from customer support, IT, and telemarketing to data management and finance. The industry's future looks promising as businesses increasingly look to outsource non-core activities to improve efficiency and reduce costs. With the rise of technological advancements, companies are optimizing their processes through automation and data analytics, making the sector more competitive and attractive.

The companies included in this list represent a range of sizes and specialties. Ranging from small operations with under 50 employees to larger firms with thousands, these companies are primarily based in bustling California cities like Irvine, San Jose, and Los Angeles. Established between 1996 and 2019, they focus on different niches, from customer service to IT solutions, showcasing an array of capabilities in the outsourcing domain.

Discover insights on the top business process outsourcing companies in California.

Top 21 Business Process Outsourcing Companies in California

1. Alorica

• Website: alorica.com
• Ownership type: Private
• Headquarters: Irvine, California, United States (USA)
• Employee distribution: United States (USA) 33%, Philippines 30%, India 9%, Other 29%
• Latest funding: Other (Debt), $725.0M, April 2023
• Founded year: 1999
• Headcount: 10001+
• LinkedIn: alorica

Alorica Inc. is a customer experience solutions provider based in Irvine, California, specializing in business process outsourcing. Established in 1999, the company has grown to employ over 61,000 individuals across various locations, including the United States, Philippines, India, Mexico, and Bulgaria. Alorica offers a comprehensive suite of services that includes professional and managed services, customer experience management, financial business services, and trust & safety solutions. They cater to multiple sectors, such as banking, retail, and healthcare, focusing on enhancing customer satisfaction and operational efficiency through innovative, technology-driven approaches. In April 2023, Alorica secured $725 million in funding, underscoring its commitment to growth and adaptation in a competitive industry.

2. GGA Solutions

• Website: ggasolutions.com
• Ownership type: Corporate
• Headquarters: Beverly Hills, California, United States (USA)
• Employee distribution: Mexico 92%, Honduras 6%, United States (USA) 2%
• Latest funding: January 2023
• Founded year: 2017
• Headcount: 1001-5000
• LinkedIn: gga-solutions

GGA Solutions, based in Beverly Hills, California, is an outsourcing company that specializes in business process outsourcing (BPO) and IT services. Founded in 2017, the company has quickly positioned itself as a resource for businesses looking to streamline operations and cut costs. GGA Solutions offers a range of services, including customer service outsourcing, back office support, telemarketing, and IT support, including cloud migration. With a workforce primarily located in Mexico, GGA Solutions leverages nearshore outsourcing to provide effective communication and cultural alignment with U.S. clients. The company prides itself on its rigorous training programs for employees, ensuring they are well-versed in the nuances of client businesses. GGA Solutions has built a reputation for high-quality service, evidenced by its impressive NPS score of 71, which reflects strong customer loyalty and satisfaction. The company has not reported any funding, indicating it is self-sustained and focused on organic growth.

3. Invenger Technologies, Inc

• Website: invenger.com
• Ownership type: Private
• Headquarters: Simi Valley, California, United States (USA)
• Founded year: 2008
• Headcount: 201-500
• LinkedIn: invenger-technologies-inc

Invenger Technologies, Inc., founded in 2008 and based in Simi Valley, California, is a private IT services company that specializes in technology solutions and consultancy. The firm offers a range of services, including Business Process Outsourcing, Cloud Computing, Technical Development, and Consulting. Invenger aims to enhance operational efficiency and drive innovation for its clients across various industries. Their BPO services are designed to streamline daily operations, providing clients with a professional extension of their teams. The company prides itself on its customer-centric approach and has earned recognition for its quality-focused solutions. Invenger has also achieved a Great Place to Work certification, reflecting its commitment to employee satisfaction and productivity. With a workforce of around 119 employees, Invenger continues to adapt and grow within the technology and outsourcing sectors, positioning itself as a reliable partner for businesses seeking to optimize their operations.

4. Talentshell

• Website: talentshell.us
• Ownership type: Private
• Headquarters: Burbank, California, United States (USA)
• Employee distribution: Sri Lanka 72%, United States (USA) 18%, India 10%
• Founded year: 2017
• Headcount: 11-50
• LinkedIn: talentshell

Talentshell, founded in 2017 and based in Burbank, California, is a private business outsourcing company that specializes in a range of services aimed at improving operational efficiency for its clients. The company offers customer service, marketing, data management, and IT solutions, catering primarily to businesses looking to enhance their customer engagement and streamline operations. With a workforce distribution that includes 72% in Sri Lanka, 18% in the United States, and 10% in India, Talentshell has positioned itself to leverage global talent while maintaining a strong focus on quality service delivery. The company prides itself on its commitment to employee growth and satisfaction, which is reflected in their training programs and supportive work environment. Talentshell has successfully navigated challenges, such as the COVID-19 pandemic, ensuring continuity and excellence in service for its clients. This adaptability and focus on tailored solutions underscore their involvement and relevance in the business process outsourcing industry.

5. MotivIT

• Website: motivit.com
• Ownership type: Private
• Headquarters: San Jose, California, United States (USA)
• Employee distribution: United States (USA) 49%, Philippines 41%, China 10%
• Founded year: 2019
• Headcount: 51-200
• LinkedIn: motivit

MotivIT is a private service provider based in San Jose, California, specializing in managed IT services and business process outsourcing (BPO). Founded in 2019, the company has quickly established itself as a player in the IT and BPO sectors, offering solutions designed to enhance operational efficiency for businesses across various industries, including technology, healthcare, manufacturing, and logistics. With a workforce of approximately 69 employees, MotivIT operates globally, leveraging a significant presence in the Philippines, where 41% of its workforce is located. The company manages over 5,000 endpoints and has successfully served more than 200 clients, demonstrating its capability in delivering tailored IT and BPO solutions. MotivIT emphasizes a client-centric approach, focusing on streamlining workflows and improving performance through expert analysis and support. Their services include a range of IT solutions, such as global service desk support, network operations, cloud services, and software development, alongside their BPO offerings that aim to alleviate back-office burdens for clients.

6. Redial BPO

• Website: redialbpo.com
• Ownership type: Private
• Headquarters: San Diego, California, United States (USA)
• Employee distribution: Mexico 49%, South Africa 49%, United States (USA) 3%
• Founded year: 2017
• Headcount: 501-1000
• LinkedIn: redial-bpo

Redial BPO, founded in 2017 and based in San Diego, California, is a private business process outsourcing company specializing in call center services. With a workforce of approximately 1,000 employees, the company operates primarily in Mexico and South Africa, leveraging the cultural alignment and language proficiency of its agents to serve clients effectively. Redial BPO provides a range of services including customer service, tech support, lead generation, and appointment setting, catering mainly to small and medium-sized businesses across various sectors such as healthcare, finance, and retail. The company aims to help clients reduce operational costs while enhancing customer interactions, positioning itself as a strategic partner for businesses looking to outsource their customer service needs. Redial BPO has not reported any funding, indicating a self-sustained growth model since its inception.

7. Celerity, LLC

• Website: celerity.us
• Ownership type: Private
• Headquarters: Riverside, California, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2019
• Headcount: 201-500
• LinkedIn: celerity-us

Celerity, LLC, based in Riverside, California, is a business process outsourcing provider that offers a comprehensive suite of services designed to enhance operational efficiency for its clients. Established in 2019, the company has quickly positioned itself in the BPO sector by focusing on call center operations, data entry, tech support, and back-office services. Celerity prides itself on its ability to customize solutions to meet the unique demands of each client, ensuring that businesses can streamline their processes while maintaining high levels of customer service. With a commitment to innovation and a promise of reliability, Celerity aims to help businesses navigate the complexities of outsourcing in a cost-effective manner. The company has developed offshore capabilities and has a strong emphasis on training and managing agents, which is crucial in delivering quality service. Their operational model allows clients to pay only for the services they utilize, making it an attractive option for businesses looking to optimize costs without sacrificing quality.

8. Nsight, Inc.

• Website: nsight-inc.com
• Ownership type: Private
• Headquarters: Santa Clara, California, United States (USA)
• Employee distribution: India 87%, United States (USA) 13%
• Founded year: 2005
• Headcount: 201-500
• LinkedIn: nsight-inc._2

Nsight, Inc. is a technology consulting firm based in Santa Clara, California, founded in 2005. With a workforce of approximately 246 employees, the company specializes in managed services and digital transformation solutions. Their service portfolio includes application development, cloud migration, and governance, risk, and compliance. A significant aspect of their offerings is process outsourcing, which aims to optimize business processes and drive user engagement for their clients. Nsight serves a variety of industries, including manufacturing, healthcare, biotech, automotive, high-tech, retail, and construction. The company has a strong presence in India, with 87% of its workforce located there, allowing for cost-effective service delivery. Their commitment to innovation and efficiency positions them as a relevant player in the business process outsourcing industry.

9. Xturion

• Website: xturion.com
• Ownership type: Private
• Headquarters: Los Angeles, California, United States (USA)
• Employee distribution: United States (USA) 50%, India 50%
• Founded year: 2005
• Headcount: 11-50
• LinkedIn: xturion

Xturion is a private company based in Los Angeles, California, founded in 2005. With a workforce of approximately 44 employees, the company operates both domestically and internationally, with a significant presence in India. Xturion specializes in information technology and business process outsourcing, providing a range of services that include software development, call center operations, and enterprise resource planning. The company aims to help businesses improve their operational efficiency and customer engagement through customized solutions. Xturion has implemented over ten ERP systems for clients across various sectors, showcasing its expertise in delivering tailored IT solutions. The firm emphasizes a client-centric approach, ensuring that its services align with the specific needs of its customers. Xturion's commitment to quality is reflected in its ISO 9001 and Six Sigma certifications, which underscore its focus on process improvement and operational excellence.

10. Popular Tech

• Website: populartech.com
• Ownership type: Private
• Headquarters: Irvine, California, United States (USA)
• Employee distribution: United States (USA) 80%, India 20%
• Founded year: 1997
• Headcount: 51-200
• LinkedIn: popular-tech

Popular Tech, founded in 1997 and based in Irvine, California, is an IT consulting firm that specializes in providing innovative solutions across various industries, including banking, healthcare, and telecommunications. The company offers a range of services, such as staffing, business process outsourcing (BPO), IT security, and infrastructure management. With a workforce that includes 80% of its employees based in the United States and 20% in India, Popular Tech leverages global talent to meet the specific needs of its clients. Their BPO services are tailored to support small and medium-sized projects, ensuring that clients receive dedicated attention and regular updates on project progress. Popular Tech has built a reputation for delivering effective technology strategies that help businesses achieve their operational goals. Their commitment to quality and client satisfaction is evident in their rigorous screening process for IT professionals, ensuring that only the most qualified individuals are assigned to projects.

11. Magellan Solutions USA (MSUSA)

• Website: magellansolutionsusa.com
• Ownership type: Family Owned
• Headquarters: Brisbane, California, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2012
• Headcount: 501-1000
• LinkedIn: magellan-solutions-usa

Magellan Solutions USA (MSUSA), founded in 2012 and based in Brisbane, California, is a family-owned business process outsourcing provider. The company offers a wide range of services, including inbound and outbound call center operations, multilingual support, and IT solutions. MSUSA primarily serves government agencies and commercial organizations, focusing on enhancing their operational efficiency and customer service capabilities. With a strong emphasis on healthcare administration and energy consulting, MSUSA has developed expertise in these sectors, allowing them to address specific client needs effectively. The company prides itself on its experienced team, which brings nearly six decades of cumulative experience in various industries. MSUSA operates both onshore in the United States and offshore in the Philippines, providing flexibility and scalability to its clients. Their commitment to quality and innovation positions them as a relevant player in the BPO industry.

12. BPO Centers

• Website: bpocenters.com
• Ownership type: Private
• Headquarters: Los Angeles, California, United States (USA)
• Employee distribution: Mexico 83%, United States (USA) 14%, India 3%
• Founded year: 2017
• Headcount: 201-500
• LinkedIn: bpo-centers

BPO Centers, based in Los Angeles, California, is a business process outsourcing company that specializes in customer support, sales, and back office services. Founded in 2017, the company has quickly positioned itself as a resource for businesses seeking to enhance their operational efficiency and customer satisfaction. With a workforce primarily located in Mexico, BPO Centers leverages geographical advantages to provide timely and effective service to its clients. The company prides itself on its skilled agents and innovative solutions, which are designed to improve customer experiences across various industries. Their service offerings include inbound and outbound sales, back office support, and specialized services such as customer support for cryptocurrency and blockchain sectors. BPO Centers aims to act as an extension of its clients' operations, ensuring that customer interactions are handled with professionalism and care. The company has not reported any funding, indicating a self-sustained growth model since its inception.

13. Hvantage Technologies Inc USA

• Website: hvantagetechnologies.com
• Ownership type: Private
• Headquarters: Los Angeles, California, United States (USA)
• Employee distribution: India 71%, United States (USA) 29%
• Founded year: 2011
• Headcount: 201-500
• LinkedIn: hvantage-technologies-inc-usa-

Hvantage Technologies Inc USA, founded in 2011 and based in Los Angeles, California, is an IT services and outsourcing company that specializes in technology solutions. The firm provides a wide array of services, including mobile app development, web development, and business process outsourcing. With a workforce of approximately 201-500 employees, the company serves various sectors, notably healthcare and education, aiming to improve operational efficiency through tailored solutions. Hvantage operates an offshore development center in Indore, India, which supports its service offerings and enhances its ability to meet client needs. The company emphasizes quality, customer focus, and teamwork, striving to deliver exceptional software solutions and support services to clients globally.

14. APN Software Services, Inc.

• Website: apninc.com
• Ownership type: Private
• Headquarters: Newark, California, United States (USA)
• Employee distribution: United States (USA) 80%, India 17%, France 3%
• Founded year: 1996
• Headcount: 201-500
• LinkedIn: apn-software-services-inc

APN Software Services, Inc., founded in 1996 and headquartered in Newark, California, is an IT consulting and business process outsourcing firm. The company specializes in software development and NetSuite solutions, catering primarily to Fortune 500 clients across various industries. With a workforce of approximately 90 employees, APN has a significant presence in the United States, India, and France. The firm focuses on improving business performance through technology integration and process optimization. APN's service offerings include onsite, offshore, and co-sourcing models, which allow them to adapt to the specific needs of their clients. Their client list features notable names, indicating their capability to handle complex projects and deliver value in a competitive market.

15. Cybersoft Inc.

• Website: cybersoftbpo.com
• Ownership type: Private
• Headquarters: San Francisco, California, United States (USA)
• Employee distribution: Philippines 100%
• Founded year: 1991
• Headcount: 501-1000
• LinkedIn: cybersoftinc

Cybersoft Inc., based in San Francisco, California, is a private company that has been providing business process outsourcing and technology solutions since its founding in 1991. The company operates primarily through its subsidiary, Cybersoft Content Services, Inc. (CCSI), which focuses on offshore outsourcing services. Cybersoft offers a range of services including mortgage support, healthcare services, and data management, catering to clients in the healthcare and mortgage sectors. Their approach combines advanced technology with a skilled workforce to enhance operational efficiency and compliance. Cybersoft has developed specialized platforms such as SafeboxIQ for the mortgage industry and various healthcare management tools, showcasing their commitment to innovation and client service. With a workforce primarily located in the Philippines, Cybersoft leverages global talent to deliver its services effectively.

16. eFLEXervices Philippines, Inc.

• Website: eflexervices.com
• Ownership type: Private
• Headquarters: San Francisco, California, United States (USA)
• Employee distribution: Philippines 90%, United States (USA) 10%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: eflexervices-inc.

eFLEXervices Philippines, Inc. is a business process outsourcing provider established in 2001, with its headquarters located in San Francisco, California. The company employs approximately 164 individuals, primarily in the Philippines, where it leverages a skilled workforce to deliver a variety of outsourcing solutions. eFLEXervices specializes in customer support, technical assistance, operational management, and other services that help businesses streamline their operations and improve efficiency. The firm emphasizes a performance-driven culture, investing in its people to ensure high-quality service delivery. eFLEXervices has been recognized for its commitment to quality, having been voted the Most Trusted BPO Company by APAC Insider. This recognition underscores its reliability as a partner for businesses looking to optimize their processes and enhance their operational capabilities.

17. Encore India

• Website: encoreindia.com
• Ownership type: Private
• Headquarters: Simi Valley, California, United States (USA)
• Employee distribution: India 66%, United States (USA) 34%
• Founded year: 2001
• Headcount: 51-200
• LinkedIn: encore-india

Encore India, founded in 2002, is a business process outsourcing company based in Simi Valley, California, with significant operations in Visakhapatnam, India, and Manila, Philippines. The company focuses on providing back office support and virtual employee services to clients primarily in the United States. Their areas of expertise include insurance processes, digital marketing, and accounting, which are critical for many businesses looking to streamline operations and reduce costs. With a workforce of around 59 employees, Encore India has built a reputation for delivering quality services and creating job opportunities in the regions they operate. The company also emphasizes social responsibility through initiatives like Vizag Smiles, a non-profit organization that supports the needy in Vizag. This commitment to community engagement, alongside their operational capabilities, positions Encore India as a relevant player in the BPO sector.

18. LKO Technologies, Inc.

• Website: lkotech.com
• Ownership type: Private
• Headquarters: San Jose, California, United States (USA)
• Founded year: 2013
• Headcount: 51-200
• LinkedIn: lko-technologies-llc

LKO Technologies, Inc., founded in 2013 and based in San Jose, California, is a private company specializing in IT consulting and business services. With a workforce of approximately 41 employees, LKO offers a range of solutions that include application development, human resources services, and business process outsourcing. The company serves clients across various sectors, including healthcare, telecommunications, and financial services. LKO has developed a reputation for delivering innovative and efficient services aimed at enhancing operational performance. Their business model emphasizes a holistic approach to BPO, integrating technology and analytics to optimize processes and improve client outcomes. LKO's commitment to an 'Employees-First' culture reflects their belief in empowering their workforce to drive value for clients. This philosophy, combined with their experience in managing complex business processes, positions LKO as a relevant player in the BPO industry.

19. VXI Global Solutions

• Website: vxi.com
• Ownership type: Private Equity
• Headquarters: Los Angeles, California, United States (USA)
• Employee distribution: Philippines 55%, United States (USA) 23%, India 11%, Other 10%
• Latest funding: May 2022
• Founded year: 1998
• Headcount: 10001+
• LinkedIn: vxi-global-solutions-inc

VXI Global Solutions, LLC is a customer service provider based in Los Angeles, California, specializing in customer care solutions across multiple sectors. Founded in 1998, the company has grown to employ over 18,000 individuals, with a significant portion of its workforce located in the Philippines. VXI offers a range of services, including customer experience strategy, retention, regulatory compliance, and fraud protection. They cater to various industries such as automotive, healthcare, financial services, and technology. VXI is also recognized for its commitment to social responsibility, aiming to create jobs in underserved communities through its Impact Hubs initiative. This approach not only enhances their service offerings but also contributes positively to the communities they operate in. VXI's focus on customer satisfaction and operational efficiency positions it as a relevant player in the business process outsourcing sector.

20. Approgence Technologies Inc

• Website: approgence.com
• Ownership type: Private
• Headquarters: Irvine, California, United States (USA)
• Employee distribution: United States (USA) 100%
• Founded year: 2006
• Headcount: 51-200
• LinkedIn: approgence-technologies-inc

Approgence Technologies Inc, founded in 2006 and based in Irvine, California, is a consulting firm that specializes in IT services. The company focuses on business intelligence, data warehousing, and corporate performance management, catering primarily to medium and large corporations in the healthcare, life sciences, and high-tech industries. Approgence aims to enhance IT operations and drive efficiency through customized solutions. In addition to their IT services, they provide business process outsourcing (BPO) services, particularly in HR and recruitment, as well as healthcare and benefits management. This dual focus allows them to address both technological and operational needs of their clients, making them a valuable partner in optimizing business processes.

21. FYDI Global Outsourcing

• Website: fydiglobal.com
• Ownership type: Private
• Headquarters: Tustin, California, United States (USA)
• Employee distribution: United States (USA) 57%, Ecuador 43%
• Founded year: 2018
• Headcount: 501-1000
• LinkedIn: fydiglobal

FYDI Global Outsourcing, established in 2018 and headquartered in Tustin, California, is a provider of business process outsourcing (BPO) services and multilingual call center solutions. The company offers a wide array of services, including customer support, telemarketing, debt collection, and software development, catering to industries such as finance, healthcare, and e-commerce. With a workforce of over 4,000 employees across 11 locations, FYDI operates call centers in the USA, Ecuador, Mexico, Egypt, and Indonesia, among others. Their multilingual capabilities allow them to provide support in 12 languages, ensuring effective communication with a global clientele. FYDI emphasizes quality and efficiency, aiming to help businesses optimize their operations and enhance customer satisfaction. Their commitment to data security and compliance further strengthens their position in the industry, making them a trusted partner for many organizations.

Business Process Outsourcing Insights: Key Companies in California

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