The Business Process Outsourcing (BPO) industry in Indiana is centered on providing essential support to various companies both internationally and locally. These BPO firms specialize in domains like customer services, IT support, document management, electronic payment solutions, data collection and more. By offering such services, organizations can focus on their core competencies while these outsourcing firms manage their non-core business processes. The industry is heading towards leveraging cloud-based solutions, providing added flexibility and scalability to their clients.


Top 21 business process outsourcing companies in Indiana

1. Order Solutions

OrderSolutions.com is a restaurant outsourcer focused on serving the world’s largest restaurant brands. They represent, protect, and grow their brands by offering services such as electronic payment solutions, invoice processing, recruiting as a service, web research, data collection, and entry. They provide RPaaS (Restaurant Process as a Service), which is a type of business process outsourcing delivered based on a cloud services model.


2. Imaging Office Systems

Imaging Office Systems is an Indiana-based technology company that delivers cloud services, digital transformation, enterprise content management, document management, enterprise scanning, business process outsourcing, and document storage services.


3. Netfor, Inc.

  • Website: netfor.com
  • Headquarters: Fishers, Indiana, United States
  • Founded: 1995
  • Headcount: 51-200
  • LinkedIn

Netfor is a BPO services company providing field services, IT help desk, customer service, and call center solutions. They offer nationwide technician coverage, reliable field services, and a high first-run rate. With more than 25 years of experience, Netfor helps organizations simplify business processes and remove unnecessary tasks.


4. Millennial Services

Millennial Services is a customer support and business process outsourcing (BPO) company offering omnichannel support and virtual assistant services. With a 100% US-based remote workforce, they provide 24/7 availability and English-speaking response teams. They handle tasks such as email support, order corrections, invoicing, financials, and venture funding tracking for various industries.


5. kurieta.

  • Website: kurieta.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 2015
  • Headcount: 51-200
  • LinkedIn

Kurieta offers marketing & communication, store management requirements & feasibility analysis, quality assurance & testing, ecommerce/mobile applications development, business process outsourcing, business strategy discovery & research, and education development & coding services to transform clients' ideas into great products using modern & advanced technologies.


6. CPI Business Solutions (formerly Copiers Plus, Inc.)

CPI Business Solutions is a provider of comprehensive business process outsourcing solutions with a focus on improving your business's efficiency and reducing costs.


7. GO Resourcelink

GO ResourceLink provides procurement sourcing and business services that reduce costs, improve efficiencies, and support organizational goals.


8. TSD Global

  • Website: tsdglobal.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 1989
  • Headcount: 1001-5000
  • LinkedIn

TSD Global is the leading provider of restaurant contact center solutions. With a team of 1,500 highly-skilled global staff, we help the world's best brands maintain relevance in a disruptive market and build a future-proof business. Our personalized experiences, intelligent interactions, and emotional connections create unbreakable brand loyalty for our clients.


9. BCforward

  • Website: bcforward.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 1998
  • Headcount: 5001-10000
  • LinkedIn

BCforward is a company that provides high-level support to dedicated contingent labor teams. They offer solutions and staffing services, focusing on innovation and enterprise agility. BCforward helps clients align their business needs and achieve their goals.


10. Keihin North America

  • Website: keihin-na.com
  • Headquarters: Anderson, Indiana, United States
  • Founded: 1956
  • Headcount: 1001-5000
  • LinkedIn

Keihin-na.com is a company that offers problem solving solutions for businesses. They provide a range of services to help companies identify and address their operational challenges.


11. netlogx

  • Website: netlogx.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 1998
  • Headcount: 51-200
  • LinkedIn

netlogx is a management consulting firm that specializes in helping clients manage change and achieve clarity. With expert consulting services, they guide clients from uncertainty to defined outcomes quickly and safely.


12. Paltier LLC

  • Website: paltier.com
  • Headquarters: Michigan City, Indiana, United States
  • Headcount: 11-50
  • LinkedIn

Paltier is a technology company that specializes in creating state-of-the-art intelligent digital solutions to help businesses automate and optimize their operations. Their offerings include AI-powered chatbots, virtual assistants, workflow automation, and data analytics.


13. Charter

  • Website: sail-csu.com
  • Headquarters: Danville, Indiana, United States
  • Headcount: 11-50

Sail-csu.com is a company offering innovative IT solutions to optimize business processes and increase efficiency.


14. EnerGenuity LLC

Energenuity is a company that offers a cloud-based software suite designed for multi-site commercial and industrial energy consumers. They provide cost-effective solutions for managing the energy supply chain, streamlining critical business processes, and helping clients manage risk, realize profits and grow their business.


15. Finvi

  • Website: finvi.com
  • Headquarters: Muncie, Indiana, United States
  • Founded: 1980
  • Headcount: 501-1000
  • LinkedIn

Finvi is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients across various sectors including healthcare, government, accounts receivable management, and financial institutions. Finvi enables clients to generate more revenue at reduced cost by effectively engaging with payers.


16. Tek Consulting Solutions

Your partners in Strategic Outsourcing and Consulting!! Our Mission at TEK Consulting Solutions is to provide value added services in the form of consultation, architectural solutions, support for enterprise tools, applications, infrastructure and on-going support to our business partners, in order to improve and enable their systems engineering processes. Provide integrated products and services that help organizations experience efficiency and productivity gains from the Systems Engineering Lifecycle Process. Become the single point of contact for information, acquisition, deployment and support for process improvement tools. Provide cost effective Enterprise Solutions. Expertise in providing solution for J2EE/Java, Cognos ,WebSphere App Server, CRM, Documentum, BPM Tools, Application Security, SOA (Service Oriented Architecture), and Project Life cycle. Experienced in creating Design Decision Documents by evaluating your environment and helping you make right decisions for your organization needs. Help reduce your IT related labor cost by providing offshore development options. Commitment to excellence and our business partners' success.


17. JDR Solutions Inc.

  • Website: jdrsol.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 2001
  • Headcount: 51-200
  • LinkedIn

JDR Solutions is an equipment finance company that offers tailored services to meet the specific needs of businesses. With a team of experts who have a combined 400 years of experience in the industry, they have developed reliable relationships with businesses and their clients. JDR Solutions understands the importance of efficiency and strives to generate positive change for their clients, ensuring that their resources are never wasted.


18. Estes Design and Manufacturing

  • Website: estesdm.com
  • Headquarters: Indianapolis, Indiana, United States
  • Founded: 1976
  • Headcount: 51-200
  • LinkedIn

Estes Design and Manufacturing is a full-service sheet metal fabricator that offers innovative solutions to its customers. With a commitment to quality and state-of-the-art technology, Estes provides cost-effective and efficient metal fabrication services. Their expertise in 3D Laser Welding enables faster production times and reduced costs for a variety of industries.


19. Leaf Software Solutions

Leaf Software Solutions is a company that specializes in building modern business applications to connect all areas of an organization. They provide custom development, launch highly specified solutions, and offer ERP products like Microsoft Dynamics GP and Sage Intacct. Their approach focuses on process improvement and they strive to create a workplace where team members can thrive and be rewarded. Located in Carmel, IN, they aim to deliver clear business value and help businesses grow.


20. FSB Small Business Lending

  • Website: fsb-sbl.com
  • Headquarters: Jeffersonville, Indiana, United States
  • Founded: 2015
  • Headcount: 11-50
  • LinkedIn

FSB Small Business Lending is the national SBA Lending division of First Savings Bank, offering SBA loans up to $350k and over $350k. They provide lending solutions to small businesses, helping them secure financing for their projects. With a professional and attentive team, they make the loan process easy and seamless, ensuring customer satisfaction.


21. Radar Lender Services

Radar Lender Services provides comprehensive bundles or individual services to assist lenders in successfully adding government guaranteed loans to their array of small business products. Their team of experienced representatives and contract relationships with top industry talents nationwide ensure quality and expertise in loan support and servicing. They prioritize the protection of clients' portfolios and offer resources to simplify the SBA lending process.


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