Superior Alternatives to Zingtree: Top 21 Picks
Superior Alternatives to Zingtree: Top 21 Picks
Zingtree is a renowned software firm known for enhancing agent efficiency and customer interactions with its streamlined workflows. Their solutions, designed for a diverse range of sectors, including contact centers, healthcare, insurance, and more, have set a unique standard in the industry. The competitive landscape of this industry is filled with firms providing innovative and technology-backed solutions to improve customer service and business processes. Companies like Ensuredit and XSELL Technologies are noteworthy. This industry's future hinges on the increasing reliance on AI, data visualization, and other digital advancements, transforming conventional workflows into more efficient systems.
Top 21 Zingtree alternatives
1. Ensuredit
- Website: ensuredit.com
- Headquarters: Gurugram, Haryana, India
- Founded: 2019
- Headcount: 51-200
- Latest funding type: Seed
Ensuredit is an AI-powered insurance platform that offers a single standardized platform for all types of insurance. They provide a technology-driven approach to incentivize, plan, and execute day-to-day decisions. With their computer vision-based OCR applications, they offer solutions for break-ins, claims, and data management. Their suite of AI-based tools solves problems around endorsement, sales force management, agent and POSP onboarding, and commission management in the insurance industry.
2. XSELL Technologies
- Website: xselltechnologies.com
- Headquarters: Chicago, Illinois, United States
- Founded: 2014
- Headcount: 201-500
- Latest funding type: Series Unknown
XSELL Technologies is a company that offers a human + technology partnership to amplify contact center performance. Their real-time coaching solution empowers agents with proven strategies, reducing attrition and lowering costs. They provide solutions for voice, chat, and digital technology, delivering enjoyable and efficient interactions that build customer loyalty. XSELL ensures compliance with industry standards and cybersecurity frameworks. With their expertise, they help organizations improve sales, achieve business goals, and enhance the customer experience.
3. emite Pty Ltd
- Website: emite.com
- Headquarters: Sydney, Nsw, Australia
- Founded: 2003
- Headcount: 51-200
- Latest funding type: Acquired
Emite is a company that brings real-time and historical data to life. They provide customized analytics and data visualization tools for contact centers, allowing businesses to make informed decisions faster. With Emite, teams can leverage smaller teams, manage queues more effectively, and improve customer experience. Their platform offers simple and clear data visualizations, custom KPIs, and advanced KPI comparisons, empowering businesses to optimize their operations.
4. boost.ai
- Website: boost.ai
- Headquarters: Sandnes, Rogaland, Norway
- Founded: 2016
- Headcount: 51-200
- Latest funding type: Non Equity Assistance
Boost.ai is an enterprise conversational AI platform that allows businesses to connect their virtual agents with the solutions they rely on. It offers customizable virtual agents that can automate customer service and improve efficiency. The platform is reliable, secure, and compliant, with market-leading NLU for accurate response. Boost.ai provides solutions for various industries, including banking, credit unions, e-commerce, insurance, telecommunications, and municipalities.
5. Tidio
- Website: tidio.com
- Headquarters: Remote, California, United States
- Founded: 2013
- Headcount: 51-200
- Latest funding type: Series B
Tidio.com offers live chat and chatbot solutions to boost revenue and improve customer service. Their chatbots save abandoned carts, recommend products, and upsell leads, while their live chat feature allows real-time problem solving and personalized discounts. With easy installation and integration with various work tools, Tidio helps businesses automate answers and workflows to increase conversion rates and generate more sales.
6. NICE Ltd
- Website: nice.com
- Headquarters: Hoboken, New Jersey, Israel
- Founded: 1986
- Headcount: 5001-10000
nice.com is a business consulting company that offers support and customer service solutions. They provide performance analytics, contact center services, workforce management, and digital customer engagement. With expertise in automation and AI, they deliver solutions to improve customer experience, increase sales, and optimize back office performance.
7. Redial BPO
- Website: redialbpo.com
- Headquarters: San Diego, California, United States
- Founded: 2017
- Headcount: 501-1000
RedialBPO is a company that provides customer service and call center solutions. They operate as an extension of their clients' business strategies, offering appointment setting, inbound and outbound call center services, tech support, and transfer services. With a focus on cultural alignment and cost-effectiveness, RedialBPO serves small and medium-sized businesses in various industries. They aim to improve academic conditions and support community betterment efforts. RedialBPO also offers insurance, telecom, and data processing services. Their turnkey programs and advanced technology infrastructure enable them to support diverse strategic goals and objectives.
8. Ender Turing
- Website: enderturing.com
- Headquarters: Tallinn, Harjumaa, Ukraine
- Founded: 2018
- Headcount: 11-50
- Latest funding type: Pre Seed
Ender Turing is a software company that provides call center performance management solutions. Their software automates feedback, analyzes conversations, and provides real-time metrics to improve business outcomes. With a focus on agent coaching, Ender Turing helps companies enhance customer satisfaction and drive profits.
9. ContactPoint 360
- Website: contactpoint360.com
- Headquarters: Mississauga, Ontario, Canada
- Founded: 2007
- Headcount: 5001-10000
ContactPoint 360 is a global customer experience provider that helps premier brands transform their customer experience. They offer omni-channel solutions and consulting services to improve customer satisfaction. They also provide software application development and business process outsourcing services.
10. Zenarate
- Website: zenarate.com
- Headquarters: Palo Alto, California, United States
- Founded: 2016
- Headcount: 51-200
Zenarate is an AI-powered simulation training platform that delivers customer service training through voice, screen, and chat simulations. It provides coaching on tone, soft skills, and best practices to improve agent performance. Zenarate is used by industries such as financial services, healthcare, insurance, telecommunications, technology, BPO services, and travel. Its customers include contact centers, sales teams, and customer-facing agents in training. Zenarate's platform helps agents gain confidence and proficiency in engaging with live customers and prospects.
11. CallMiner
- Website: callminer.com
- Headquarters: Waltham, Massachusetts, United States
- Founded: 2002
- Headcount: 201-500
- Latest funding type: Series Unknown
CallMiner is a company that specializes in conversation analytics software. They help businesses improve compliance, reduce risk, and uncover insights by analyzing voice and text conversations. Their solutions are used in various industries including healthcare, collections, finance & banking, insurance, energy & utilities, BPOs, travel & hospitality, and technology.
12. MyOutDesk
- Website: myoutdesk.com
- Headquarters: Sacramento, California, United States
- Founded: 2008
- Headcount: 1001-5000
MyOutDesk offers virtual assistant services to businesses, providing professionals who can handle administrative, sales, marketing, and customer service tasks. With a diverse pool of handpicked virtual assistants, clients can choose the ones that best fit their specific business needs. By outsourcing repetitive busywork to virtual assistants, businesses can focus on more productive tasks and increase efficiency. MyOutDesk offers flexibility, scalability, and cost-savings without the commitment of hiring full-time employees.
13. Talkdesk
- Website: talkdesk.com
- Headquarters: San Francisco, California, United States
- Founded: 2011
- Headcount: 1001-5000
- Latest funding type: Series D
Talkdesk is an end-to-end cloud contact center and customer experience solution provider. They offer a comprehensive platform for businesses to manage their customer interactions and improve customer satisfaction.
14. Touchstone Communications
- Website: touchstonebpo.com
- Headquarters: Fort Worth, Texas, United States
- Founded: 2002
- Headcount: 501-1000
Touchstone BPO is a company that offers outsourcing solutions to businesses, helping them lower hiring and financial risks. They provide inbound and outbound call center services, with a focus on omni-channel customer experience. They offer a range of affordable solutions to help businesses cut expenses and achieve rapid scalability.
15. RiverStar
- Website: riverstar.com
- Headquarters: Wheaton, Illinois, United States
- Founded: 2002
- Headcount: 11-50
RiverStar develops software solutions for whole person population health and contact centers, helping improve operational efficiencies, increase revenue, and drive customer loyalty.
16. Call Criteria
- Website: callcriteria.com
- Headquarters: Tarzana, California, United States
- Headcount: 51-200
CallCriteria.com is a company that offers advanced call monitoring and analytics solutions. They provide tools and services to help businesses improve their call center operations and customer interactions.
17. Klaus
- Website: klausapp.com
- Headquarters: Tallinn, Harjumaa, Estonia
- Founded: 2018
- Headcount: 51-200
- Latest funding type: Series A
Klaus is a Customer Service Quality Management Platform that helps businesses improve their customer service by providing tools and insights to enhance performance and identify areas for improvement.
18. Konnect BPO Technologies (Pvt) Ltd
- Website: konnectbpo.lk
- Founded: 2016
- Headcount: 51-200
Konnect BPO is a company that offers professional outsourcing solutions to businesses. They specialize in providing customer support, data entry, and other back-office services to help companies streamline their operations and improve efficiency.
19. ECE Consulting Group
- Website: ececonsultinggroup.com
- Headquarters: North Miami Beach, Florida, United States
- Founded: 2006
- Headcount: 1-10
ECE Consulting Group is a global provider of flexible and high-quality outsourcing solutions. With a focus on employee happiness and development, they deliver extraordinary customer experiences to clients worldwide. Their services improve CSAT, cost efficiency, and overall performance, while their strong organizational culture and expert domain knowledge make them a trusted strategic partner in the Contact Center / BPO industry.
20. NASA - North American Software Associates, Inc.
- Website: nasasoft.com
- Headquarters: Sauk Centre, Minnesota, United States
- Founded: 1982
- Headcount: 11-50
NASA is a company that offers the Eclipse Agency Management System, a comprehensive software solution for independent insurance agencies. With robust features and functionalities, including reporting, multi-agency processing, accounting, email marketing, and text messaging, Eclipse helps agencies meet client demands, increase engagement, and achieve sales goals. NASA provides dedicated customer support and believes in eliminating roadblocks for agency success.
21. Platform28
- Website: platform28.com
- Headquarters: Atlanta, Georgia, United States
- Founded: 2001
- Headcount: 51-200
Platform28 is a cloud contact center software company that offers omnichannel workspace, intelligent routing, self-service, and API integration features. They provide a single intuitive interface to handle interactions across all channels, helping companies provide consistent and positive customer experiences. Their bespoke cloud communications platform enhances the agent process and delivers a perfect customer experience. With live dashboards, flexibility for customization, and no-code interface, Platform28 enables businesses to deliver better customer experiences everywhere.
Want to find more Zingtree alternatives?
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