Top 22 Streamlined Alternatives to Gorgias
Top 22 Streamlined Alternatives to Gorgias
Gorgias, a renowned software company, specializes in delivering multi-channel helpdesk solutions, tailor-made for today's e-commerce merchants. By consolidating all business apps and communication channels in one place, Gorgias revolutionizes the way merchants manage their customer support. By automating common responses, it streamlines operations and drives sales. The market teems with competition, offering an array of alternatives that help businesses cater to customer demands efficiently. This dynamic environment is constantly evolving, ushering innovative tools to elevate customer service and usher a new era of digital convenience.
Top 22 Gorgias alternatives
1. Freshworks
- Website: freshworks.com
- Headquarters: San Mateo, California, United States
- Founded: 2010
- Headcount: 5001-10000
- Latest funding type: Ipo
Freshworks is a company that offers a range of customer engagement software solutions. Their products include CRM, helpdesk, marketing automation, live chat, and IT service management tools.
2. Kustomer
- Website: kustomer.com
- Headquarters: New York, New York, United States
- Founded: 2015
- Headcount: 201-500
- Latest funding type: Acquired
Kustomer is a company that provides customer service and support solutions. Their platform enables businesses to streamline their support operations, manage customer inquiries, and deliver personalized experiences.
3. Groove
- Website: groovehq.com
- Headquarters: Newport, Rhode Island, United States
- Founded: 2011
- Headcount: 11-50
Groove is a helpdesk software that provides awesome, fast, and personal support to small businesses. They offer features like live chat, team collaboration, customer insights, and performance metrics, all in one powerful shared inbox. With Groove, support teams can efficiently deliver customer needs and improve customer experiences.
4. UserVoice
- Website: uservoice.com
- Headquarters: Raleigh, North Carolina, United States
- Founded: 2008
- Headcount: 11-50
- Latest funding type: Series A
UserVoice.com is a website that offers customer feedback management and helpdesk support software solutions for businesses to enhance customer satisfaction and improve product development.
5. Colchester School District
- Website: csdvt.org
- Headquarters: Colchester, Vermont, United States
- Founded: 1974
- Headcount: 201-500
CSDVT.org is a company that offers helpdesk software solutions. They provide a platform for creating and managing tickets, helping customers resolve their issues efficiently.
6. Netomi
- Website: netomi.com
- Headquarters: San Mateo, California, United States
- Founded: 2017
- Headcount: 51-200
- Latest funding type: Series B
Netomi is a company providing Conversational AI solutions for sustainable and effortless customer support operations. Their AI-powered platform offers omnichannel ticket resolution, email automation, and chatbots. They utilize contextual goal-driven deep learning and data analysis to deliver personalized resolutions quickly. Netomi's platform connects to backend business systems for a connected experience. They serve industries such as eCommerce, entertainment, fintech, SaaS, telecom, and travel & hospitality.
7. HelpCrunch
- Website: helpcrunch.com
- Headquarters: Wilmington, Delaware, United States
- Founded: 2016
- Headcount: 11-50
- Latest funding type: Seed
HelpCrunch is a customer service software company that offers a modern and efficient solution for businesses. They provide various tools including chatbots, live chat, knowledge base, email marketing, and more to help businesses engage with their customers and improve customer support.
8. Userlike
- Website: userlike.com
- Headquarters: Cologne, Nordrhein-Westfalen, Germany
- Founded: 2011
- Headcount: 51-200
- Latest funding type: Acquired
Userlike.com is a cloud-based messaging platform that enables businesses to communicate with their customers in real-time. With features such as live chat, chatbots, and integrations, Userlike helps companies provide exceptional customer support and increase customer satisfaction.
9. Intercom
- Website: intercom.com
- Headquarters: San Francisco, California, United States
- Founded: 2011
- Headcount: 501-1000
- Latest funding type: Secondary Market
Intercom is a platform that helps businesses understand their customers through AI-powered analysis of support conversations. It offers automated workflows, collaborative problem-solving, and customizable reports. The company provides omnichannel messaging, support APIs, and SDKs for mobile app integration. Intercom is trusted by over 25,000 businesses and offers proactive support to enhance customer experience. The platform includes features such as phone support, automation tools, and GPT-powered tools for generating replies and help articles.
10. Brightpearl by Sage
- Website: brightpearl.com
- Headquarters: Austin, Texas, United Kingdom
- Founded: 2007
- Headcount: 51-200
- Latest funding type: Acquired
Brightpearl is a retail operating system that provides expert support and automation for multichannel ecommerce. Trusted by merchants in every industry, Brightpearl offers a powerful automation engine, inventory planning tools, and top-notch service to help businesses manage peak order volumes and scale for growth.
11. Virtual Support Heroes
- Website: vsheroes.com
- Headquarters: Winter Park, Colorado, United States
- Founded: 2003
- Headcount: 51-200
Virtual Support Heroes is a global company offering live chat support services, email support, telephone answering, telemarketing, and data entry help. They help businesses have every lead on their dashboard and believe in creating memorable customer experiences. With a team of dedicated and qualified professionals, they cater to the needs of various industries and solve customer issues efficiently.
12. treble.ai
- Website: treble.ai
- Headquarters: Seattle, Washington, United States
- Founded: 2019
- Headcount: 11-50
- Latest funding type: Series A
Treble.ai offers a platform that allows businesses to connect with their customers using WhatsApp. It provides automated support to reduce the operational burden on employees. The platform integrates with various tools such as CRM, support software, and Google Sheets, enabling businesses to automate WhatsApp conversations.
13. Helpwise
- Website: helpwise.io
- Headquarters: Palo Alto, California, United States
- Founded: 2019
- Headcount: 11-50
Helpwise.io is a customer service platform that enables businesses to create embeddable forms for collecting customer information, utilize customer analytics and team reports to improve query resolution rates, and automate routine tasks. With integrations to top CRMs and task management tools, Helpwise streamlines customer communication and offers canned responses for repetitive queries. The platform also allows for the creation of property brochures and other informational materials directly from Helpwise. Helpwise supports various channels such as email, live chat, social media, and SMS for customer support.
14. Zoho
Zoho.com is a company that offers a wide range of software solutions for businesses. Their products include CRM, project management, communication tools, and more.
15. Helplama
- Website: helplama.com
- Headquarters: Walnut, California, United States
- Founded: 2016
- Headcount: 51-200
- Latest funding type: Seed
Helplama.com is a customer support outsourcing company that provides phone, email, and live chat answering services. They offer trained experts who can handle customer interactions and provide instant answers, enhancing customer experience and helping businesses grow.
16. Movidesk
- Website: movidesk.com
- Headquarters: Blumenau, Santa Catarina, Brazil
- Founded: 2016
- Headcount: 201-500
- Latest funding type: Acquired
Movidesk is a software company that offers a complete solution for structuring customer support and helpdesk services. Their software allows businesses to organize support tickets, manage customer relationships, and offer a quality experience to clients. They also provide integration with popular tools and platforms, such as WhatsApp API and chatbots, to streamline support processes. Movidesk focuses on improving customer satisfaction and building successful customer journeys.
17. eDesk
eDesk is a customer service platform that centralizes all support communications and offers integrated messaging, ticketing, and insights analytics. It provides a smart inbox and live chat functionality for eCommerce businesses, allowing them to streamline customer support and enhance customer experience. With integrations to over 200+ channels, eDesk enables businesses to manage multichannel messages from one place. It offers features like automation, knowledge base, automations, reviews and feedback, and helps businesses personalize customer service with a 360° view of buyers.
18. Kapture CRM
- Website: kapturecrm.com
- Headquarters: Bangalore, Karnataka, India
- Founded: 2014
- Headcount: 51-200
Kapture CRM is a customer relationship management software company that offers a comprehensive solution to manage customer support, sales, and reservations. Their platform allows businesses to streamline operations, improve efficiency, and enhance customer satisfaction. With features like field force automation, customer data management, and integrated operations management, Kapture CRM is the go-to solution for businesses of all sizes.
19. LiveChat
- Website: livechat.com
- Headquarters: Wrocław, Lower Silesia, United States
- Founded: 2002
- Headcount: 201-500
- Latest funding type: Ipo
LiveChat is a customer service software that adapts to the business needs of B2B SaaS and eCommerce companies. It helps boost support and sales across multiple communication channels.
20. ChannelReply
- Website: channelreply.com
- Headquarters: New York, New York, United States
- Founded: 2016
- Headcount: 11-50
ChannelReply is a customer service solution that provides support for Amazon, eBay, Shopify, Walmart, Back Market, Newegg and Etsy marketplaces. It helps merchants to manage all their marketplace messages from one helpdesk, automate feedback requests and respond to tickets 4 times faster.
21. LiveAgent
- Website: liveagent.com
- Founded: 2011
- Headcount: 11-50
LiveAgent is an omnichannel help desk solution with robust features, including native live chat and call center capabilities. It offers ticketing system that gathers communication from every channel and organizes it in one place, providing cost-saving, efficient, and exceptional customer service.
22. Deskpro
- Website: deskpro.com
- Headquarters: London, Wimbledon, United Kingdom
- Founded: 2002
- Headcount: 11-50
Deskpro is a helpdesk software company that offers a cloud-based solution for sales and customer support. With fully-integrated live chat and ticketing systems, Deskpro enables businesses to communicate with customers effectively. The company also provides advanced features such as self-service content creation, customization options, and data-driven decision-making tools. Deskpro caters to a range of customer groups and industries, delivering personalized support experiences across multiple channels.
Want to find more Gorgias alternatives?
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