23 Top-Performing Business Process Outsourcing Firms in Pennsylvania
23 Top-Performing Business Process Outsourcing Firms in Pennsylvania
Business process outsourcing, a flourishing industry in Pennsylvania, comprises diverse companies providing a wide range of services. These services, aimed at streamlining business procedures, vary from cloud-based communication solutions to customer engagement services. Some companies specialize in specific areas like AI and ML solutions, data analytics, or healthcare revenue cycle management, while others offer broader services including contact center or debt collection services. As technology advances and business processes continue to evolve, these companies innovate and adapt to stay relevant and competitive.
Top 23 business process outsourcing companies in Pennsylvania
1. Nityo Infotech
- Website: nityo.com
- Headquarters: Plainsboro, Pennsylvania, United States
- Founded: 2006
- Headcount: 10001+
Nityo.com offers secure, cloud-based communication solutions that enhance customer experience and reduce costs for contact centers. They provide a complete desktop mapping solution for geographic information systems and offer big data and analytics services. Nityo also helps SMEs with a no-code platform for eCommerce solutions and offers infrastructure and management services. They specialize in AI and ML solutions, cloud telephony, and business process outsourcing.
2. Radius Global Solutions LLC
- Website: radiusgs.com
- Headquarters: Ambler, Pennsylvania, United States
- Founded: 2013
- Headcount: 1001-5000
- Latest funding type: Acquired
Radius Global Solutions is a leading provider of digitally integrated customer engagement solutions. We offer services in business process outsourcing, contact center services, debt collection services, healthcare revenue cycle management, and early stage delinquency management. We prioritize collaboration and transparency in our relationships with clients, ensuring customer loyalty and satisfaction.
3. Fair Trade Outsourcing
- Website: fairtradeoutsourcing.com
- Headquarters: Philadelphia, Pennsylvania, United States
- Founded: 2015
- Headcount: 1001-5000
- Latest funding type: Series Unknown
Fair Trade Outsourcing is a fast-growing business process outsourcing (BPO) company that provides impact sourcing work for companies worldwide. With a dedicated and well-trained workforce in the U.S., Philippines, Ghana, and Mexico, we serve clients in virtually any industry. Through our business model, we have lifted over 6,000 people out of poverty and reduced economic insecurity through employment.
4. Conduit Global
- Website: conduitglobal.com
- Headquarters: Bethlehem, Pennsylvania, United States
- Founded: 1992
- Headcount: 1001-5000
Conduit Global is a contact center outsourcing company that provides expertise in business consulting, call center design, and workforce optimization. They offer a fully integrated BPO solution and help companies leverage customer interactions to enhance their brand value.
5. AnswerNet
- Website: answernet.com
- Headquarters: Willow Grove, Pennsylvania, United States
- Founded: 1998
- Headcount: 501-1000
AnswerNet is a full-service provider of inbound, outbound, automated, and business process outsourcing (BPO) contact center services. With a range of options, AnswerNet helps clients make and save money.
6. AmeriHealth Administrators
- Website: ahatpa.com
- Headquarters: Philadelphia, Pennsylvania, United States
- Founded: 1998
- Headcount: 501-1000
AHATPA is a company that offers business process outsourcing services to help businesses increase speed-to-market for new products, improve operational efficiencies, and lower market entrance barriers.
7. Formely Corporate Call Center, Inc, now The Results Companies
- Website: corporatecallcenter.com
- Headquarters: Blue Bell, Pennsylvania, United States
- Founded: 2005
- Headcount: 1001-5000
Corporate Call Center is a company that specializes in providing call center services to businesses. They offer a range of customer support solutions including outbound sales calls, telemarketing, and inbound customer service. With a team of trained professionals, they ensure high-quality customer interactions to enhance client satisfaction.
8. PRWT Services, Inc.
- Website: prwt.com
- Headquarters: Philadelphia, Pennsylvania, United States
- Founded: 1988
- Headcount: 501-1000
PRWT Services, Inc. is a high performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets.
9. DataBank IMX
- Website: databankimx.com
- Headquarters: Huntingdon Valley, Pennsylvania, United States
- Founded: 1991
- Headcount: 501-1000
- Latest funding type: Private Equity
DataBank IMX is an end-to-end business process solutions provider. We offer tools, services, and solutions customized to fit the unique needs of our clients. Our services include identifying, migrating, and consolidating data, designing automated workflows, and ensuring data accessibility across systems. With our validated and indexed document scanning, we make all documents fully searchable. Our team prioritizes security with 24x365 monitoring, redundant data centers, physical security, and HIPAA compliance.
10. Integra Customer Support
- Website: integracustomersupport.com
- Headquarters: Pittsburgh, Pennsylvania, United States
- Founded: 2004
- Headcount: 51-200
Integra Global Solutions is a customer support outsourcing company based in India. They provide trained professionals who handle customer service via phone, email, live chat, or social media.
11. Call Center Authority
- Website: callcenterauthority.com
- Headquarters: Pittsburgh, Pennsylvania, United States
- Founded: 2021
- Headcount: 11-50
Call Center Authority is a call center selection advisor that helps businesses find the right call center partner for their industry. They have over 50 years of call center and business experience and offer services for BPO, Domestic Outsourcing Companies for Businesses, and US Based Potential Call Center Partners.
12. JMB Global Services, LLC
- Website: jmbglobalservices.com
- Headquarters: York, Pennsylvania, United States
- Founded: 2013
- Headcount: 11-50
JMB Global Services provides tailored business services, including global BPO solutions, to corporations and government enterprises, leveraging an extensive pre-vetted global partner network of industry-leading account receivables management agencies, certified asset sale buyers, specialized technology providers, and over 250 contact center solution locations.
13. Bolland Machine
- Website: bollandmachine.com
- Headquarters: Beaver Falls, Pennsylvania, United States
- Founded: 1895
- Headcount: 11-50
Bolland Machine is a contact services provider that offers customer support, marketing, feedback, and technical support. They provide solutions for businesses that want to outsource customer support and technical services.
14. CCSi - Call Center Services, Inc.
- Website: callcenterservices.com
- Headquarters: Willow Grove, Pennsylvania, United States
- Founded: 2008
- Headcount: 11-50
CallCenterServices.com provides customized inbound, outbound, and automated call center services for businesses. Outsourcing these services saves on staffing, office space, equipment, and other overhead costs, allowing clients to focus on their core business.
15. Agility Business Process Solutions
- Website: agilitybps.com
- Headquarters: Erie, Pennsylvania, United States
- Founded: 2012
- Headcount: 201-500
Agility Business Process Solutions is a professional services and consulting company that offers a range of solutions to businesses. They specialize in human resource services and provide comprehensive support and consultation to help businesses optimize their HR processes.
16. Simpay
- Website: simpay.net
- Headquarters: Trevose, Pennsylvania, United States
- Founded: 2000
- Headcount: 51-200
- Latest funding type: Debt Financing
Simpay is a business solutions company that offers a range of services to help businesses connect, grow, and succeed. They provide solutions for payroll & HR, accept payments, and offer total business solutions. Simpay aims to simplify operations and improve efficiency for businesses.
17. Xceleran
- Website: xceleran.com
- Headquarters: Wayne, Pennsylvania, United States
- Founded: 2005
- Headcount: 11-50
Xceleran is a company offering a range of services and products across multiple categories. They provide these offerings through a combination of in-house development, strategic partnerships, and vendor collaborations. With a focus on business management solutions, customer engagement software, and various business support services, Xceleran aims to enhance the overall operations of businesses.
18. ZCom Solutions
- Website: zcomsolutions.com
- Headquarters: Phoenixville, Pennsylvania, United States
- Founded: 2016
- Headcount: 11-50
ZCom Solutions is a software company that offers automation and digitization solutions for businesses. They specialize in providing software solutions such as ECM, workflow processing, forms processing, and data capture. Their services help improve financial operations visibility and enhance efficiency in organizations.
19. OpSolve LLC
- Website: opsolve.com
- Headquarters: Pittsburgh, Pennsylvania, United States
- Founded: 2001
- Headcount: 11-50
OpSolve is a professional software and services organization with expertise in utility operations and customer engagement. They specialize in CIS/CRM billing systems to address issues in the energy industry and offer a suite of solutions for utility and energy retail providers to acquire and serve customers.
20. CustomQuotePage
- Website: customquotepage.com
- Headquarters: Bensalem, Pennsylvania, United States
- Headcount: 11-50
CustomQuotePage.com is an IT solutions provider specializing in the customization of insurance quote applications. Their on-line quoting system provides custom quotes and rates comparison from top leading companies. Their mission is to provide value-for-money and attain leadership in their chosen field.
21. Vertex Inc.
- Website: vertexinc.com
- Headquarters: King Of Prussia, Pennsylvania, United States
- Founded: 1978
- Headcount: 1001-5000
Vertex, Inc. is a global tax solution provider that helps businesses automate their end-to-end indirect tax processes. With over 40 years of experience, Vertex offers comprehensive tax technology solutions for tax determination, compliance, reporting, and data management. Their software integrates seamlessly with core business applications used by most companies, enabling them to transact, comply, and grow with confidence.
22. OnDemand Agility Solutions
- Website: ondemandagility.com
- Headquarters: King Of Prussia, Pennsylvania, United States
- Founded: 2006
- Headcount: 1001-5000
OnDemand Agility is a service-based organization that offers a blend of business processes in various domains to help customers achieve their corporate goals. They provide solutions in technical development, application development, data services, business process testing, and quality assurance. With deep industry knowledge and expertise, they are a trusted partner for Fortune 500 companies, particularly in investment banking, insurance, and radio control & sports content.
23. Adept Consulting Services, Inc.
- Website: adeptusa.com
- Headquarters: Lansdale, Pennsylvania, United States
- Founded: 1995
- Headcount: 51-200
Adept Consulting Services offers comprehensive, flexible, and cost-effective technology-enabled solutions for government agencies, Fortune 1000 corporations, and mid-market organizations. They provide innovative technology-based business consulting and services to help customers achieve their goals.
Want to find more business process outsourcing companies?
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