Florida's Top 25 Business Process Outsourcing Firms
Florida's Top 25 Business Process Outsourcing Firms
The Business Process Outsourcing (BPO) industry is growing at a remarkable pace in Florida, offering a myriad of services from customer service to technical support and back-office tasks. Companies in this sector specialize in tasks like automated responses, digital services, and intelligent automation. These businesses are unique, each adopting different strategies and technologies to cater to the needs of their clients. The industry is moving towards incorporating more advanced systems like AI, automation, and digital solutions to help improve efficiency and effectiveness. In this highly competitive and ever-evolving market, it is crucial to identify the top companies that provide exceptional services.
Top 25 business process outsourcing companies in Florida
1. iQor
- Website: iqor.com
- Headquarters: St Petersburg, Florida, United States
- Founded: 1998
- Headcount: 10001+
iQor is a global company that specializes in providing integrated digital services, intelligent automation, workforce management, and other customer support solutions. They take a consultative partnership approach to help businesses optimize their customer experience and improve customer retention. With their technology suite and private cloud technology, they offer channel optimization and support for diverse business needs. Their team of agents, data scientists, and CX transformation experts work together to create exceptional customer experiences.
2. Arise Virtual Solutions Inc.
- Website: arise.com
- Headquarters: Miramar, Florida, United States
- Founded: 1994
- Headcount: 201-500
- Latest funding type: Acquired
Arise Virtual Solutions is a company that specializes in customer service outsourcing. They offer virtual customer service solutions to businesses, helping them elevate their customer experience. With their unique platform and trained agents, Arise enables companies to provide exceptional customer support without the need for a physical call center.
3. Global Response
- Website: globalresponse.com
- Headquarters: Margate, Florida, United States
- Founded: 1974
- Headcount: 1001-5000
Global Response is a customer experience management company that helps companies across various industries improve their customer service and increase sales. They offer solutions such as business process outsourcing, clienteling, customer analytics, and multilingual customer support.
4. Dash Bpo
- Website: dashbpo.com
- Headquarters: Orlando, Florida, United States
- Founded: 2017
- Headcount: 501-1000
Dash BPO is a company that provides accounts receivables management, business process outsourcing, customer verification, customer care, technical support, and welcome calls. They offer solutions for various industries like automotive, telecommunications, financial services, retail, airline, cable, and satellite. With a commitment to quality, Dash BPO strives to enhance the customer experience and optimize operations. They have expertise in self-service and automation, workforce management, omnichannel speech analytics, insights and analytics, CX consulting and transformation, and quality assurance.
5. VWi Vengroff Williams
- Website: vwinc.com
- Headquarters: Sarasota, Florida, United States
- Founded: 1963
- Headcount: 1001-5000
VWi Vengroff Williams Inc. is a financial outsourcing solutions company that specializes in business process automation and revenue cycle management. They offer expert services and automation tools to help businesses streamline their financial processes and improve cash flow.
6. Remote CoWorker
- Website: remotecoworker.com
- Headquarters: Pompano Beach, Florida, United States
- Founded: 2013
- Headcount: 1001-5000
Remote Coworker is a company that offers virtual assistant services and business process outsourcing. They provide highly skilled and professionally trained virtual assistants to help businesses with tasks such as bookkeeping, customer support, and technical support. With plans starting at $7.99/hour, Remote Coworker aims to help businesses focus on their core tasks and grow their business.
7. Valor Intelligent Processing
- Website: valorvip.com
- Headquarters: Jacksonville, Florida, United States
- Founded: 2018
- Headcount: 501-1000
ValorVIP is a full-service business process outsourcing and third-party debt recovery agency located in Jacksonville, FL. They provide solutions for debt resolution through digital omnichannel call center services, on-site agents, and a commitment to quality and compliance. ValorVIP prides itself on understanding their client's needs and providing consistent, professional recovery efforts.
8. HelioNext
- Website: helionext.com
- Headquarters: Palm Harbor, Florida, United States
- Founded: 2005
- Headcount: 501-1000
HelioNext is a business process outsourcing company offering services in healthcare, mortgage, and legal industries. They provide integrated services and technology solutions to streamline operations, reduce costs, and focus on core business activities. With extensive experience and a global talent pool, they cater to small and medium-sized businesses, leveraging automation and artificial intelligence. Contact them for drafting, e-filing, A/R management, paralegal support, and title review. They prioritize customer satisfaction and offer real-time performance reports to drive results and improve efficiency.
9. Noon Dalton
- Website: noondalton.com
- Headquarters: Miami, Florida, United States
- Founded: 2009
- Headcount: 201-500
Noon Dalton is a trusted offshore outsourcing partner for high-growth companies. Since 2009, they have helped hundreds of companies globally by providing highly skilled remote teams to complete business processes efficiently and at a fraction of the cost.
10. Contax360 BPO Solutions, Inc.
- Website: contax360.com
- Headquarters: Plantation Fl, Florida, United States
- Founded: 2007
- Headcount: 201-500
Contax360 is a privately owned and managed business process outsourcing company providing a full range of Omni-Channel services. With locations in Jamaica and Florida, they offer high-value services with a native English-speaking workforce. Their expertise includes finance and accounting processes, virtual customer interaction, information security, and network operations.
11. APEX Call Centers
- Website: apexcallcenters.com
- Headquarters: Fort Lauderdale, Florida, United States
- Founded: 2017
- Headcount: 201-500
APEX Call Centers is a business process outsourcing provider with expertise in inbound and outbound outsourcing services. They offer a wide range of services including customer support, teleservices, answering services, and email support. With their experienced staff and efficient processes, they help companies reduce costs and improve customer satisfaction.
12. Insurance Administrative Solutions, L.L.C.
- Website: iasadmin.com
- Headquarters: Clearwater, Florida, United States
- Founded: 2002
- Headcount: 201-500
IAS is a third-party administrator offering comprehensive administrative solutions for the insurance industry. They provide end-to-end business processing services, including policy owner services, claims management, and business administration. With over 25 years of insurance industry experience, their expert team leverages technology platforms to quickly add staff and bring new products online. IAS processes millions of insurance claims annually and manages over $350 million in insurance premiums, reducing the need for in-house staff.
13. Xact
- Website: myxact.com
- Headquarters: Orlando, Florida, United States
- Founded: 1988
- Headcount: 201-500
XACT is a contact center management company with 26 years of experience in providing customer support services through phone, SMS, email, and chat. They offer 24x7 support, dispatch services, and a range of solutions to empower the customer experience.
14. Hazen Technologies Inc
- Website: hazentech.com
- Headquarters: Parkland, Florida, United States
- Founded: 2017
- Headcount: 51-200
HazenTech is a company that offers a one-stop solution for Business Process Outsourcing (BPO) combined with IT consultation services. They provide custom-developed solutions to optimize operations and computing resources, digitally transform operations, and revolutionize work processes. With a team of skilled professionals and a focus on process optimization, HazenTech ensures the best support for businesses in various industries.
15. Ocean Clicks Outsourcing Pvt Ltd
- Website: ocean-clicks.com
- Headquarters: Miami, Florida, United States
- Founded: 2011
- Headcount: 51-200
Ocean Clicks Outsourcing is a global business solutions provider, specializing in BPO, RPO, and BDC services. We offer cost-effective outsourcing solutions to help businesses scale their growth and save costs. Our team of industry experts delivers desired results and provides constructive feedback for maximum returns on investment. With advanced information protocols and international security standards, we ensure encrypted data security. Contact us for live transfers, appointment settings, call center services, email and chat support, and digital marketing services.
16. Fizen Technology
- Website: fizentech.com
- Headquarters: Tampa, Florida, United States
- Founded: 2015
- Headcount: 11-50
Fizen Technology® provides on-call IT support and business process outsourcing (BPO) for companies worldwide. They aim to be an extension of their clients' IT departments, offering trusted partnership and satisfying client needs. They specialize in IT services such as software development, HR support, and staff augmentation.
17. SI Media & Sales Group
- Website: simediasales.com
- Headquarters: Pembroke Pines, Florida, United States
- Founded: 2015
- Headcount: 51-200
Si Media & Sales Group is a bilingual call center providing telemarketing sales revenue and business process outsourcing solutions for business partners across the country and beyond. Their agents, held to the highest standards and given the best training and technology, ensure business success alongside theirs.
18. ECE Consulting Group
- Website: ececonsultinggroup.com
- Headquarters: North Miami Beach, Florida, United States
- Founded: 2006
- Headcount: 1-10
ECE Consulting Group is a global provider of flexible and high-quality outsourcing solutions. With a focus on employee happiness and development, they deliver extraordinary customer experiences to clients worldwide. Their services improve CSAT, cost efficiency, and overall performance, while their strong organizational culture and expert domain knowledge make them a trusted strategic partner in the Contact Center / BPO industry.
19. Tops BPO
- Website: topsbpo.com
- Headquarters: Miami, Florida, United States
- Headcount: 11-50
TOPS BPO is a full-service business process outsourcing company that offers superior, affordable, practical, and flexible customer service and back-office support services to its clients in the freight and allied industries.
20. Lean Staffing Solutions
- Website: leangroup.com
- Headquarters: Coral Springs, Florida, United States
- Founded: 2008
- Headcount: 1001-5000
- Latest funding type: Private Equity
Lean Solutions Group is a nearshore service company that provides staffing, technology, marketing, sales, and business process outsourcing services for established U.S.-based companies in a wide variety of industries through a unique business model.
21. Inktel Contact Center Solutions
- Website: inktel.com
- Headquarters: Doral, Florida, United States
- Founded: 1997
- Headcount: 1001-5000
Inktel is a contact center solutions provider that offers intelligent and professional services to companies worldwide. They provide phone, text, chat, email, and social media support to help brands engage with and retain customers.
22. West Point Insurance Services
- Website: westpointinsuranceservices.com
- Headquarters: Pinellas Park, Florida, United States
- Founded: 2001
- Headcount: 51-200
West Point Insurance Services offers specialized technology and 135 years of industry knowledge to help effectively scale, rapidly launch new programs, and ensure quality and compliance in the Property & Casualty insurance industry.
23. NowBPO
- Website: nowbpo.com
- Headquarters: Miami, Florida, United States
- Founded: 2018
- Headcount: 51-200
NowBPO.com is a company that offers customer service solutions and workforce optimization services. They specialize in providing quality control and recruitment, professional training, and long-term agent retention. With a focus on customer satisfaction, NowBPO.com prioritizes the needs of individuals and offers a 50% discount on their services.
24. Pulse Clinical Alliance
- Website: pulseca.com
- Headquarters: Jacksonville, Florida, United States
- Founded: 2016
- Headcount: 11-50
Pulse Clinical Alliance is a medical recruitment agency that provides qualified staff to healthcare facilities. We offer staffing solutions, including full-time, part-time, contract, and per diem positions. Our holistic approach ensures exceptional care to clients and the best healthcare talent to the industry.
25. Mgq & Associates, INC.
- Website: mgqassociates.com
- Headquarters: Tampa, Florida, United States
- Headcount: 11-50
MGQ & Associates is a technology consulting company based in Tampa, Florida. They specialize in connecting technology solutions to businesses, helping them optimize their operations and achieve their goals.
Want to find more business process outsourcing companies?
If you want to find more companies that provide integral services such as customer support, digital solutions, and intelligent automation you can do so with Inven. This list was built with Inven and there are hundreds of companies like these globally.
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...and a lot more!
