Top 25 Competing UserVoice Alternatives
Top 25 Competing UserVoice Alternatives
UserVoice, a highly reputable company, is recognized for its customer feedback management and helpdesk support software solutions aimed at improving customer satisfaction and enhancing product development. In the swiftly growing customer support realm, a plethora of companies are offering innovative, efficient solutions as alternatives to UserVoice, with focus on delivering high-end customer service and feedback functionality. From integrating community management features to self-service support platforms, these companies provide diverse tools and techniques, hinting at the future of automated, personalized customer experiences in this industry.
Top 25 UserVoice alternatives
1. inSided by Gainsight
- Website: insided.com
- Headquarters: Amsterdam, Noord-Holland, Netherlands
- Founded: 2010
- Headcount: 51-200
- Latest funding type: Acquired
inSided is a company that provides community management solutions to businesses. Their platform helps companies integrate community as a channel for high-touch strategy, offering features such as insight into engagement, behavior, and sentiment. The company focuses on helping businesses reduce incoming questions, drive customer engagement, involve customers in product development, and increase customer satisfaction.
2. Richpanel
- Website: richpanel.com
- Headquarters: San Jose, California, United States
- Founded: 2019
- Headcount: 11-50
- Latest funding type: Seed
Richpanel is a self-service first CX platform that automates customer support and offers a powerful Help Desk solution. It allows customers to manage orders, returns, cancellations, and subscriptions through a user-friendly interface. By integrating with existing Help Desks, it reduces the need for training agents on new tools. Richpanel's innovative approach improves customer satisfaction and reduces support costs.
3. sitetape
- Website: sitetape.com
- Headcount: 11-50
sitetape.com is a feedback management platform that helps businesses to collect, analyze, and act on customer feedback.
4. unitQ
- Website: unitq.com
- Headquarters: Burlingame, California, United States
- Founded: 2018
- Headcount: 51-200
- Latest funding type: Series B
unitQ is a feedback analytics company that provides AI-powered insights from user feedback to help businesses create high-quality products, services, and experiences.
5. AIhelp Support Platform
- Website: aihelp.net
- Headquarters: Kowloon City, Kowloon, Hong Kong
- Founded: 2014
- Headcount: 51-200
AIHelp.net is an integrated support platform that provides efficient customer service solutions through automated chatbots. With seamless integration across support channels and compatibility with all major platforms, AIHelp allows developers to offer personalized support and engage with customers. The platform offers customizable workflows and features such as in-app messaging, AI chatbots, push notifications, and smart auto-form. AIHelp's SDK is trusted by thousands of games and apps for higher rankings and user retention.
6. Feedback srl
- Website: feedback.it
- Headquarters: Palermo, Sicilia, Italy
- Founded: 1997
- Headcount: 11-50
Feedback.it is a company that provides a range of services to help businesses improve customer satisfaction and gather feedback. With their innovative technologies and expertise, they offer solutions for collecting, analyzing, and acting upon customer feedback.
7. IntelligentBee
- Website: intelligentbee.com
- Headquarters: Iasi, Iasi, Romania
- Founded: 2011
- Headcount: 51-200
Intelligentbee is a Customer Support, BPO, and Software Development Services company based in Eastern Europe with operations in the US, EU, UK, and Australia. They offer powerful and scalable Outsourced Customer Support and Software Development Services, focusing on business value, choosing the right approach, skillset, and technology.
8. Chameleon
- Website: chameleon.io
- Headquarters: San Francisco, California, United States
- Founded: 2015
- Headcount: 11-50
Chameleon.io offers a product adoption platform designed to enhance user activation, adoption, and retention. With in-app messaging, custom CSS styling, and powerful tours, Chameleon helps companies drive product success and reduce support tickets.
9. Chattermill
- Website: chattermill.com
- Headquarters: London, England, United Kingdom
- Founded: 2015
- Headcount: 51-200
- Latest funding type: Series B
Chattermill is a Unified Customer Intelligence Platform that analyzes customer feedback, support, social media, and conversation data. It provides actionable intelligence for delivering retention-driving customer experiences.
10. Krista Computers Inc.
- Website: kristacomputers.com
- Headquarters: Chippewa Falls, Wisconsin, United States
- Founded: 1992
- Headcount: 11-50
Krista Computers is a company that offers a range of technological solutions and services. With a focus on innovation and customer satisfaction, they provide hardware and software solutions, IT consulting, and technical support.
11. Whelp
- Website: whelp.co
- Headquarters: New York, New York, United States
- Founded: 2016
- Headcount: 11-50
Whelp is a customer support platform that offers an all-in-one customer service software solution. With integrations to favorite apps and an omnichannel conversational commerce platform, Whelp provides businesses with the tools they need for ultimate productivity and effective customer communication.
12. FeedBack Market Research (MENA)
- Website: feedbackme.com
- Headquarters: Sharjah, Sharjah, United Arab Emirates
- Founded: 2001
- Headcount: 51-200
Feedbackme.com is a company that offers a platform for collecting and analyzing customer feedback. Their platform helps businesses improve their products and services by gathering insights and opinions from their customers.
13. Qualaroo
- Website: qualaroo.com
- Headquarters: San Antonio, Texas, United States
- Founded: 2012
- Headcount: 51-200
- Latest funding type: Acquired
Qualaroo provides user feedback collection solutions for websites, apps and products using Watson Sentiment Analysis, Wordcloud and advanced analytics.
14. The PointInsight
- Website: pointinsight.com
- Headquarters: Los Angeles, California, United States
- Headcount: 51-200
PointInsight provides a customizable web-based portal for streamlining the tasks, issues, and projects of businesses. Specifically designed to automate and streamline IT services, help desk, and customer support processes, it offers features such as alerts, reports, and emails.
15. Kampyle
- Website: kampyle.com
- Headquarters: Ramat Gan, Tel Aviv, Israel
- Founded: 2007
- Headcount: 11-50
Kampyle is a customer feedback management software that helps companies to improve customer satisfaction and loyalty. They offer various solutions that cater to the specific needs of businesses.
16. LimTC
- Website: limtc.com
- Headquarters: Kiev, Kyyivs&S;Ka Oblast&S;, Ukraine
- Founded: 2017
- Headcount: 51-200
LimTC is a technology consulting company that offers pre-sales & sales support, technical support, helpdesk & customer support, and back-office administration services. They work round-the-clock to ensure timely delivery and are a single point of contact for all project requirements. LimTC helps businesses solve problems and offers cost-effective solutions by eliminating the need for infrastructure investment. They aim to provide a seamless journey for their clients.
17. Maxfront Technologies Ltd.
- Website: maxfront.com
- Headquarters: Lagos, Lagos, Nigeria
- Founded: 2010
- Headcount: 11-50
Maxfront is a technology company offering solutions for helpdesk management and knowledge base creation. With advanced oil and gas treatment plant expertise, they provide innovative software products and services to optimize operations and enhance customer support.
18. Humach
- Website: humach.com
- Headquarters: Dubuque, Iowa, United States
- Founded: 1988
- Headcount: 1001-5000
- Latest funding type: Series Unknown
Humach is a company that specializes in providing exceptional customer experiences through live agents, digital agents, and technology enablement. They offer virtual and brick-and-mortar options with domestic, nearshore, and offshore locations. Their services include CX managed services, training and development, security and compliance, and industry expertise.
19. Custify
- Website: custify.com
- Headquarters: Munich Area, Bavaria, Germany
- Founded: 2017
- Headcount: 11-50
Custify is a customer success platform that helps businesses identify upsell opportunities, reduce customer churn, and improve product adoption. With features like customer success dashboards, automated workflows, and health scores, Custify streamlines and enhances the customer experience. By empowering companies to focus on white-glove tasks and prioritize customer satisfaction, Custify drives increased customer lifetime value.
20. Customer Insider
- Website: customerinsider.se
- Headquarters: Stockholm, Stockholm, Sweden
- Headcount: 11-50
CustomerInsider offers a customer feedback management platform that enables companies to collect, analyze and act on their customer feedback to improve customer satisfaction and loyalty.
21. Authentic Insight
- Website: authenticinsight.com
- Headquarters: Ottawa, Ontario, Canada
- Headcount: 11-50
Authentic Insight is a research and UX consulting firm that specializes in assisting B2B companies to develop better and user-friendly products. They offer research services, UI/UX design, and training services to improve user experience and customer satisfaction.
22. K World Solutions (Pvt) Ltd.
- Website: kworldsolutions.com
- Founded: 2008
- Headcount: 51-200
K World Solutions (Pvt) Ltd is an international partner providing innovative, cost-effective, high-quality technology solutions in IT, telecommunications, electrical, and electronic sectors. They offer dedicated server, reseller, shared, VPS, cloud hosting, domain registration, email hosting, E-marketing, custom software product development, and services such as website, web, mobile, desktop, and E-commerce app development.
23. Thankful
- Website: thankful.ai
- Headquarters: Venice, California, United States
- Founded: 2018
- Headcount: 11-50
- Latest funding type: Series A
Thankful.ai is a platform that offers generative AI products for customer service. Their AI agent integrates with existing helpdesk and business systems, providing multichannel support through chat, social media, email, and SMS. They help businesses improve customer experience by understanding customer needs and delivering personalized responses. Thankful's agent assist feature saves time for support staff by providing relevant information and suggesting responses. Their AI automation technology enables businesses to increase operational efficiency and drive growth.
24. Zack.ai
- Website: zack-ai.com
- Founded: 2018
- Headcount: 11-50
- Latest funding type: Seed
Zack.ai is an AI-powered conversational platform that offers customer service solutions. It uses big data analysis to cross-sell, upsell, and retain customers by providing customized offers and upgrading products. The platform involves users in easy-to-understand conversations, maximizing customer satisfaction and reducing operational costs.
25. BolsterBiz
- Website: bolsterbiz.com
- Headquarters: New Delhi, Delhi, India
- Founded: 2014
- Headcount: 11-50
BolsterBiz is a company that offers a range of services including customer support outsourcing, virtual assistant services, sales outsourcing, digital marketing, web development, and internet research. They aim to help businesses grow efficiently and cost-effectively, reducing churn rate and improving customer satisfaction.
Want to find more UserVoice alternatives?
If you want to find more companies like UserVoice that offer unique ways to better customer service and feedback management you can do so with Inven. This list was built with Inven and there are hundreds of companies like these globally.
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- Ownership: Which of these are private equity backed? Which are family-owned?
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...and a lot more!
