Top 26 Companies for Customer Satisfaction Surveys
Top 26 Companies for Customer Satisfaction Surveys
The industry of customer satisfaction survey companies is one focused on garnering customer insights and feedback for businesses. These companies provide specialized services that allow businesses to understand the needs, preferences and overall satisfaction of their customers while offering various tools to organize and interpret the gathered data. Today, a multitude of companies offer these services and they are predominantly tech-oriented, with many incorporating AI and complex analytics in their methodology. This niche industry is constantly advancing with new, cutting-edge technologies, and innovative approaches to enhance customer feedback and engagement, thus marking its path towards digital solutions for overall improved customer experience.
Top 26 Customer Satisfaction Survey Companies
1. Satmetrix
- Website: satmetrix.com
- Headquarters: San Mateo, California, United States
- Founded: 1997
- Headcount: 5001-10000
- Latest funding type: Series Unknown
Satmetrix is a company that offers a complete and integrated holistic VOC solution. They help businesses improve customer experience by combining direct, indirect, and operational feedback to eliminate friction. They provide services such as feedback management, consulting, and AI-powered analytics.
2. SurveyMonkey
- Website: surveymonkey.com
- Headquarters: San Mateo, California, United States
- Founded: 1998
- Headcount: 1001-5000
SurveyMonkey is an online survey tool that allows businesses to collect data from customers and share it within their organization. With SurveyMonkey, businesses can contact customers, gather and analyze feedback, and improve their results. It offers a wide range of survey templates and subscription plans to meet the needs of different businesses.
3. QuestionPro
- Website: questionpro.com
- Headquarters: Austin, Texas, United States
- Founded: 2005
- Headcount: 201-500
- Latest funding type: Non Equity Assistance
QuestionPro is an online survey and research platform that helps businesses and organizations gather valuable insights and feedback from their target audience. With its user-friendly interface and powerful analytics, QuestionPro enables companies to create and distribute surveys, analyze data, and make informed decisions.
4. Reputation
- Website: reputation.com
- Headquarters: San Ramon, California, United States
- Founded: 2006
- Headcount: 501-1000
- Latest funding type: Private Equity
Reputation.com is a platform that helps businesses manage their online reputation. They offer solutions for managing business listings, tracking and responding to reviews, conducting surveys, and monitoring social media posts. With their help desk ticketing software and competitive intelligence tools, businesses can improve customer satisfaction and attract new customers.
5. eKomi - The Feedback Company
- Website: ekomi.com
- Headquarters: Berlin, Berlin, Germany
- Founded: 2008
- Headcount: 201-500
- Latest funding type: Series Unknown
ekomi.com is a customer feedback and online reputation management platform based in Berlin. They provide seller ratings and reviews, helping businesses improve their online reputation. They also offer services such as customer experience management and customer satisfaction surveys.
6. Skeepers
- Website: skeepers.io
- Headquarters: Marseille, Provence-Alpes-Côte D’Azur, France
- Founded: 2012
- Headcount: 201-500
- Latest funding type: Series Unknown
Skeepers Rewards is a company that provides innovative solutions for customer loyalty and reward programs. They offer a comprehensive platform that enables businesses to create and manage personalized loyalty programs to engage and retain customers.
7. AskNicely
- Website: asknicely.com
- Headquarters: Portland, Oregon, United States
- Founded: 2014
- Headcount: 51-200
- Latest funding type: Series B
AskNicely is a customer experience platform that helps service businesses collect and act on customer feedback in real-time. Their platform allows businesses to understand where they meet their service standards and where they need improvement. By capturing positive reviews and addressing negative ones, AskNicely helps businesses enhance their customer experience.
8. Service 800
- Website: service800.com
- Headquarters: Minneapolis, Minnesota, United States
- Founded: 1989
- Headcount: 201-500
SERVICE 800 offers fully managed services to improve customer experiences. They provide customer satisfaction surveys, phone and web surveys, benchmarking, and real-time alerts. With over 30 supported languages, they can collect feedback in the customers' preferred language. They help businesses gather valuable and actionable feedback to drive higher retention and revenue.
9. Zarca Interactive
- Website: zarca.com
- Headquarters: Herndon, Virginia, United States
- Founded: 2002
- Headcount: 201-500
Zarca is a survey software company that offers next-generation survey software designed for efficient survey design, reporting, and analysis. They provide scalable survey solutions for various industries and customer groups.
10. SoGoSurvey
- Website: sogosurvey.com
- Headquarters: Herndon, Virginia, United States
- Founded: 2013
- Headcount: 51-200
SogoSurvey is a web-based software company that provides online survey and research solutions. Their platform allows businesses and organizations to create and distribute surveys, analyze data, and gain valuable insights.
11. Critizr
- Website: critizr.com
- Headquarters: Paris, Nord-Pas-De-Calais, France
- Founded: 2012
- Headcount: 51-200
- Latest funding type: Series B
Critizr is a platform that helps businesses collect and manage customer feedback to improve their reputation and customer satisfaction.
12. Tracksale
- Website: tracksale.co
- Headquarters: Belo Horizonte, Mg, Brazil
- Founded: 2012
- Headcount: 51-200
Tracksale.co is a company that focuses on customer experience management and offers solutions for businesses to measure and improve customer satisfaction. They provide tools and insights to help companies understand and optimize their customer experiences.
13. SoluCX
- Website: solucx.com.br
- Headquarters: São José Dos Campos, São Paulo, Brazil
- Founded: 2015
- Headcount: 51-200
Solucx is a company offering solutions for NPS, CSAT, CES, and smart surveys. They provide customer insights, machine learning, and reports for various industries such as food techs, pharmacies, supermarkets, retail, e-commerce, banking, automotive, and telecom. They cater to a wide range of customers including convenience stores, gas stations, department stores, health insurance companies, language schools, and fashion retailers.
14. Questback
- Website: questback.com
- Headquarters: Frogner, Oslo, United States
- Founded: 2000
- Headcount: 51-200
- Latest funding type: Debt Financing
Questback is a feedback solution and survey platform. They help organizations create great products and services, compete on experience, and improve processes. Their solutions include employee experience, customer experience, market research, and professional services.
15. Opinion System
- Website: opinionsystem.fr
- Headquarters: Lanton, Nouvelle-Aquitaine, France
- Founded: 2011
- Headcount: 51-200
Opinion System is a company that provides feedback and opinion management solutions for businesses. They offer a platform that allows companies to collect and analyze customer feedback, reviews, and ratings to improve their products and services.
16. SmartSurvey
- Website: smartsurvey.co.uk
- Headquarters: Tewkesbury, Gloucestershire, United Kingdom
- Founded: 2003
- Headcount: 11-50
SmartSurvey is a digital survey solution that empowers enterprises to create surveys, build questionnaires, and analyze results.
17. The MSR Group
- Website: themsrgroup.com
- Headquarters: Omaha, Nebraska, United States
- Founded: 1950
- Headcount: 51-200
The MSR Group is a research company that helps businesses measure and improve customer experience. They offer a range of qualitative and quantitative methodologies to gather feedback and provide analytical support and strategic recommendations.
18. Qualaroo
- Website: qualaroo.com
- Headquarters: San Antonio, Texas, United States
- Founded: 2012
- Headcount: 51-200
- Latest funding type: Acquired
Qualaroo provides user feedback collection solutions for websites, apps and products using Watson Sentiment Analysis, Wordcloud and advanced analytics.
19. Avid Ratings
- Website: avidratings.com
- Headquarters: Madison, Wisconsin, United States
- Founded: 1992
- Headcount: 51-200
- Latest funding type: Series A
Avid Ratings is a company that focuses on the real estate market and provides services and resources to homebuilders and buyers. They offer solutions for improving customer satisfaction and ratings, as well as insights and trends in the industry.
20. Mindshare Technologies
- Website: mshare.net
- Headquarters: Salt Lake City, Utah, United States
- Founded: 2002
- Headcount: 51-200
mshare.net is a company that offers a platform for customers to share their opinions and experiences through surveys. They provide a convenient and user-friendly interface for individuals to express their feedback and contribute to market research.
21. Ethos Integrated Solutions LLC
- Website: ethosplc.com
- Headquarters: Dubai, Uae, United Arab Emirates
- Founded: 2004
- Headcount: 11-50
Ethos Integrated Solutions is a pioneer company in the field of corporate excellence and customer experience management. They offer a unique suite of software solutions to automate processes and improve customer experience. They specialize in providing services such as mystery shopping, customer feedback surveys, and consultancy to help businesses measure and enhance customer satisfaction. With more than 25 years of operational experience, they cater to both private and government sectors.
22. GreatBlue Research
- Website: greatblueresearch.com
- Headquarters: Glastonbury, Connecticut, United States
- Founded: 1979
- Headcount: 51-200
GreatBlue Research is a custom market research solutions company that provides actionable insights across various industries. They offer services such as customer and employee satisfaction studies, public power data analysis, healthcare market research, and customized research projects tailored to clients' needs.
23. GuildQuality (An EverCommerce Solution)
- Website: guildquality.com
- Headquarters: Atlanta, Georgia, United States
- Founded: 2002
- Headcount: 51-200
- Latest funding type: Acquired
GuildQuality is a company that partners with its member companies to survey their customers and collect detailed feedback on their behalf. They ensure that customers have the opportunity to express their true feelings about a project and that members receive accurate and detailed feedback. GuildQuality offers flat-rate pricing for customer surveys without worrying about overages.
24. Satrix Solutions, LLC.
- Website: satrixsolutions.com
- Headquarters: Scottsdale, Arizona, United States
- Founded: 2008
- Headcount: 11-50
Satrix Solutions is a customer experience consulting firm that helps B2B organizations unlock customer and employee feedback. They provide tailored feedback programs to ensure everyone is heard, improve satisfaction, reduce churn, and accelerate growth.
25. Global Metrics
- Website: globalmetrics.io
- Headquarters: Santiago De Chile, Santiago Metropolitan, Chile
- Founded: 2012
- Headcount: 11-50
GlobalMetrics.io is a company that offers real-time feedback solutions for businesses. They provide tools and services that allow businesses to gather valuable insights from their customers and employees, helping them improve their operations and overall customer experience.
26. People Feedback
- Website: peoplefeedback.es
- Headquarters: Barcelona, Barcelona, Spain
- Headcount: 51-200
People Feedback offers easy and efficient feedback solutions to businesses of all sizes. Our smiley-based feedback system allows companies to quickly and accurately measure customer and employee satisfaction, leading to actionable insights and improved performance.
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