Best 27 Companies in Business Process Outsourcing
Best 27 Companies in Business Process Outsourcing
The business process outsourcing industry is a thriving service area where companies outsource specific operations that are not their primary line of business. These multi-specialistic businesses offer a versatile range of services from customer support to back-office operations, and from finance management to analytics. The industry has a global spread, with many firms like Teleperformance, iEnergizer, and ccc by stc having a distinguished reputation. The future is likely to see these outsourcing firms deploy more advanced technologies such as AI and high-end analytics to further boost the efficiency of their clients' operations.
Top 27 Business Process Outsourcing Companies
1. Teleperformance
- Website: teleperformance.com
- Headquarters: Paris, Île-De-France, France
- Founded: 1978
- Headcount: 10001+
Teleperformance is a global company specializing in digital CX and AI services. They offer a wide range of solutions including video CX, back-office processing, finance and accounting, multilingual support, and more. With advanced analytics and business process optimization, they cater to various industries such as banking, insurance, healthcare, retail, technology, and telecommunications.
2. ccc by stc
- Website: ccc.net.sa
- Headquarters: Riyadh, Riyadh, Saudi Arabia
- Founded: 2011
- Headcount: 5001-10000
ccc.net.sa is a leading customer experience management company in Saudi Arabia, offering industry-leading solutions to businesses. With three strategic operational centers in different cities, they provide exceptional customer experiences and high-performance results for their clients. They are known for their expertise in business process outsourcing and their commitment to a fair and welcoming work environment.
3. iEnergizer
- Website: ienergizerbpo.com
- Headquarters: Noida, India
- Founded: 2000
- Headcount: 10001+
iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions. With over 13 years of experience, they offer dynamic work environments and have achieved 'preferred outsourcing provider' status for leading brand names.
4. Intelcia
- Website: intelcia.com
- Headquarters: Casablanca, Grand Casablanca, Morocco
- Founded: 2000
- Headcount: 10001+
- Latest funding type: Private Equity
Intelcia is a global outsourcing company that provides innovative and consulting solutions. With a presence in 17 countries and over 85 sites, Intelcia offers services in Africa, Europe, and America. They specialize in IT solutions, smart analytics, customer service, and sales. Intelcia focuses on helping clients outsource their operations and stay focused on their core business.
5. iSON BPO - Leading BPO Service Provider in Africa
- Website: isonxperiences.com
- Headquarters: Lagos, Lagos, Nigeria
- Founded: 2011
- Headcount: 10001+
- Latest funding type: Debt Financing
iSON Xperiences is a global leader in Customer Experience Management and Business Process Outsourcing. They combine human efforts with technology to deliver exceptional customer interactions and affordable solutions on all channels. With a focus on value, agility, and growth, they offer data-driven solutions for delightful customer experiences.
6. inspiro
- Website: inspiro.com
- Headcount: 10001+
Inspiro is a business process outsourcing and call center company based in the Philippines. With over two decades of experience, they deliver award-winning customer experiences by combining operational excellence, technology, and insights. They have a global network of 30,000 customer champions across 51 delivery centers.
7. Acquire BPO
- Website: acquirebpo.com
- Founded: 2005
- Headcount: 5001-10000
Acquire BPO is a business process outsourcing company that provides intelligent contact center and back office solutions for Australian businesses with onshore and offshore support.
8. Raya Contact Center
- Website: rayacc.com
- Headquarters: Cairo, Egypt
- Founded: 2001
- Headcount: 5001-10000
RAYA is a leading provider of next-generation customer support services. They specialize in delivering exceptional customer experiences through cutting-edge technology and a highly skilled workforce. RAYA has been the trusted partner of fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. They offer a wide range of integrated business process outsourcing solutions, leveraging their expertise in customer service, technical support, and global services.
9. Cloudstaff
- Website: cloudstaff.com
- Founded: 2005
- Headcount: 1001-5000
- Latest funding type: Series B
Cloudstaff is an outsourcing company backed by a team of industry specialists with real-world experience. They offer services to help businesses achieve the desired results. Cloudstaff provides a global workforce, IT support, software QA outsourcing, and solutions for back office operations.
10. Conectys
- Website: conectys.com
- Headquarters: Bucharest, Bucuresti, Romania
- Founded: 2004
- Headcount: 1001-5000
Conectys is a global business process outsourcing (BPO) company that offers customer service strategy and consulting services in over 35 languages. They provide high-quality customer support, content moderation, and digital-first solutions to high-growth companies in industries such as social media, gaming, e-commerce, and hospitality. With a focus on automation possibilities, Conectys co-creates and co-strategizes with clients to develop scalable solutions for maximum brand experience and protection.
11. Quatrro
- Website: quatrro.com
- Headquarters: Gurgaon, Haryana, India
- Founded: 2006
- Headcount: 1001-5000
- Latest funding type: Private Equity
Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. With more than 80 enterprise clients, 15,000+ SMB & SOHO customers, and 1,000,000+ retail customers worldwide, Quatrro is known as the pioneers of the Indian Business Process Outsourcing industry.
12. Hinduja Global Solutions PH
- Website: teamhgs.com
- Founded: 2001
- Headcount: 5001-10000
Team HGS is a company that provides a range of business process management solutions to its clients. They offer services such as customer support, tech support, sales, and back-office support. With their expertise in various industries, they help businesses in optimizing their operations and improving customer satisfaction.
13. Transcosmos Indonesia (Official)
- Website: trans-cosmos.co.id
- Headquarters: Jakarta, Dki, Indonesia
- Founded: 2013
- Headcount: 501-1000
transcosmos Indonesia is a global digital transformation partner that offers business process outsourcing services. They provide innovative solutions to improve customer experience and support companies in their digital transformation journey.
14. CCI Kenya
- Website: cciglobal.com
- Headquarters: Nairobi, Nairobi, Kenya
- Founded: 2014
- Headcount: 1001-5000
CCI Global is a leading outsourcing provider that offers a wide range of services across various industries. With a focus on quality outputs and social impact, CCI works with global clients to meet their outsourcing needs. The company is known for its expertise in the BPO sector and its commitment to Impact Sourcing.
15. Osourceglobal
- Website: osourceglobal.com
- Headquarters: Mumbai, Maharashtra, India
- Founded: 2004
- Headcount: 1001-5000
Osource Global is a company that offers a range of business process outsourcing services. They specialize in human resource outsourcing, finance and accounts outsourcing, as well as information technology services including ERP, CRM, project management, and document management systems.
16. ARB Call Facilities Inc
- Website: arbcalls.com
- Founded: 2015
- Headcount: 501-1000
ARB Call Facilities is a premier Business Process Outsourcing Service provider, specializing in Offshore Contact Centers. With strategic locations worldwide, we offer expert solutions for customer service, debt collection, loan processing & servicing, sales & lead generation, QA/call monitoring, web chat and text support, email support, IT helpdesk support, and software development.
17. Fair Trade Outsourcing
- Website: fairtradeoutsourcing.com
- Headquarters: Philadelphia, Pennsylvania, United States
- Founded: 2015
- Headcount: 1001-5000
- Latest funding type: Series Unknown
Fair Trade Outsourcing is a fast-growing business process outsourcing (BPO) company that provides impact sourcing work for companies worldwide. With a dedicated and well-trained workforce in the U.S., Philippines, Ghana, and Mexico, we serve clients in virtually any industry. Through our business model, we have lifted over 6,000 people out of poverty and reduced economic insecurity through employment.
18. Life At ECPL
- Website: expertcallers.com
- Headquarters: Bengaluru, Karnataka, India
- Founded: 2002
- Headcount: 1001-5000
ExpertCallers.com is a leading provider of call center outsourcing services. They offer a range of call center BPO services, including inbound and outbound call center, customer support, email and chat support, technical support, and remote IT support. Their streamlined process for setting appointments ensures clients meet or talk to the right prospects, generating revenue opportunities. They serve various industries such as automotive, education, healthcare, retail, telecommunications, and more.
19. Viaante Business Solutions Pvt Ltd
- Website: viaante.com
- Headquarters: Mumbai, Maharashtra, India
- Founded: 2011
- Headcount: 501-1000
Viaante is a global business information services company established in 2011. They offer transformational business process outsourcing services tailored to meet the needs of their customers. Their core focus is on streamlining business processes, improving efficiency, and delivering customized solutions in healthcare, payer revenue cycle management, IT services, data management, finance and accounting, sales and marketing, and call center management. Viaante is committed to providing consistent quality and optimizing operations for their clients.
20. Comdata Romania
- Website: comdataromania.ro
- Headquarters: Craiova, Dolj, Romania
- Founded: 2006
- Headcount: 1001-5000
Comdata Romania is a multinational company providing outsourcing solutions in the BPO/CRM industry since 2006. With a focus on efficiency, innovation, and dedication, Comdata Romania has grown alongside its employees for 13 years, expanding its presence nationally in Bucharest, Craiova, Constanta, Galati, Buzau, and Braila. They offer a wide range of services to clients in Romania and Europe, including customer care, contact center, help desk, telesales, non-voice services, debt recovery, and technical support.
21. SPi Global
- Website: spi-global.com
- Founded: 1980
- Headcount: 10001+
SPI Global is a global outsourcing company that offers a wide range of services, including content and data management, customer support, research, and analytics. They provide customized solutions to businesses across various industries.
22. transcosmos inc.
- Website: trans-cosmos.co.jp
- Headquarters: Tokyo, Kanagawa, Japan
- Founded: 1966
- Headcount: 10001+
- Latest funding type: Ipo
transcosmos is a global digital transformation partner that offers a wide range of services to enhance customer experience and expand sales. They provide solutions such as web marketing, customer support, logistics, and analytics to help businesses thrive in the digital era.
23. Alta Resources
- Website: altaresources.com
- Headquarters: Neenah, Wisconsin, United States
- Founded: 1995
- Headcount: 1001-5000
Alta Resources is a company that offers customer care, sales, e-commerce, and fulfillment services across various industries including automotive, CPG, entertainment, healthcare & insurance, nonprofit, retail, and e-commerce. They prioritize customer satisfaction and go the extra mile to assist. They have a unique culture that values both work and life outside of it.
24. ATI Business Group
- Website: atibusinessgroup.com
- Headquarters: Jakarta, Jakarta Raya, Indonesia
- Founded: 2001
- Headcount: 1001-5000
ATI Business Group is a business process outsourcing and technology company specializing in the travel and aviation industries. With over 21 years of experience, we provide a wide range of services and technology solutions to clients in over 20 countries. Our dedication to quality, speed, and simplicity has earned us the trust of our customers who view us as an extension of their business.
25. Fmes
FMES is an organization in the offshoring sector, dedicated to promoting and supporting the outsourcing industry in Morocco. It provides a platform for collaboration, knowledge sharing, and development opportunities for its members.
26. Offshore Business Processing Pty Ltd
- Website: offshorebusinessprocessing.com
- Headquarters: Melbourne, Victoria, Australia
- Founded: 2013
- Headcount: 501-1000
Offshore Business Processing is a global service provider that offers low-cost and efficient solutions for various business processes. They prioritize the integrity and confidentiality of personal information and implement strict security measures to protect it. With their experience and knowledge in the freight forwarding industry, they provide seamless and quality services. They specialize in offshore strategies, offering a highly skilled and available workforce to support business growth and decrease labor costs.
27. Clark Outsourcing
- Website: clarkoutsourcing.com
- Founded: 2009
- Headcount: 201-500
Clark Outsourcing is a full-service BPO company with global resources in the US, UK, Australia, Romania, and the Philippines. They offer a wide range of services including remote staffing, seat leasing and incubation, app development, architecture outsourcing, call center services, digital media marketing, and more.
Want to find more business process outsourcing companies?
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