Top 19 Illinois-Based Business Process Outsourcing Firms
Top 19 Illinois-Based Business Process Outsourcing Firms
The business process outsourcing (BPO) industry is a rapidly expanding sector in Illinois, providing essential services to companies across various industries. BPO companies such as Provana, Artex Risk Solutions, and PTS Consulting Services support businesses by taking over certain functions, from debt recovery to risk management, allowing companies to focus on their core areas of expertise. These firms offer a range of services, including data analytics, integrated risk financing solutions, and business intelligence, leveraging advancements like AI and data-driven strategies. The industry is witnessing a constant evolution in response to new economic challenges and technological innovations, offering comprehensive business solutions and catapulting Illinois into a hub for BPO services.
Top 19 business process outsourcing companies in Illinois
1. Provana
- Website: provana.com
- Headquarters: Lisle, Illinois, United States
- Founded: 2011
- Headcount: 1001-5000
- Latest funding type: Private Equity
Provana is a highly trained digital operating platform offering debt recovery and business process management (BPM) solutions. They capture core responsibilities and processes, train and certify workers, and manage production to deliver optimum performance at a minimum savings of 35%. Their integrated, real-time call analytics platform uses AI for 100% call monitoring, improving agent compliance and productivity. They also offer a self-service app for consumers to view account details, make payments, exchange documents, and chat live. Provana specializes in compliance management, speech analytics, call recording, collection resolution, business intelligence, and information exchange and management.
2. Artex Risk Solutions
- Website: artexrisk.com
- Headquarters: Rolling Meadows, Illinois, United States
- Founded: 1997
- Headcount: 501-1000
Artex Risk is a company that offers world-class business process outsourcing services to (re)insurance operations, helping them reduce costs and streamline operations. They provide integrated ILS solutions, alternative risk financing solutions, and a wide range of risk management services. The company has a culture of creative thinking and expertise guided by empathy.
3. PTS Consulting Services
- Website: ptscservices.com
- Headquarters: Chicago, Illinois, United States
- Founded: 2012
- Headcount: 201-500
PTS Consulting Services is a company that specializes in data analytics solutions, unified communications as a service, and business process outsourcing. They offer tailored services to adapt to evolving business needs and strive to increase profitability for their customers.
4. Marble Box
- Website: marblebox.com
- Headquarters: Chicago, Illinois, United States
- Founded: 2002
- Headcount: 201-500
Marble Box is an insurance processing company that specializes in back office processing. They offer services such as insurance software and systems, customer experience certificates, and employee management. Their team, located in the US and India, communicates through agency management systems and is available 24x5. With over 19 years of experience, Marble Box ensures that tasks at insurance agencies are completed efficiently while maintaining quality standards and data security.
5. All Star BPO LLC
- Website: allstarbpo.com
- Headquarters: Palatine, Illinois, United States
- Founded: 2013
- Headcount: 501-1000
All Star BPO is a US-based contact center that offers BPO solutions to various businesses. They provide inbound and outbound call management, knowledge process outsourcing (KPO), digital marketing, and other services.
6. Bourntec Solutions Inc
- Website: bourntec.com
- Headquarters: Schaumburg, Illinois, United States
- Founded: 1994
- Headcount: 201-500
Bourntec Solutions is a global IT management, advisory, consulting, and technology transformation solutions partner. With over 25 years of experience and a team of over 400 employees worldwide, we deliver exceptional customer outcomes and strategic technology solutions. Our services include data analytics, digital transformation, cloud computing, and business process services.
7. Touch Support, Inc. & SNF Back Office
- Website: touchsupport.com
- Headquarters: Chicago, Illinois, United States
- Founded: 2003
- Headcount: 201-500
Touch Support is a company that specializes in outsourced customer support services. They offer seamless integration solutions, empowering strategic decision making through internal and external analytics. Their focus is on bringing value to clients and their customers by optimizing and enhancing workflows in all areas.
8. E78 Partners
- Website: e78partners.com
- Headquarters: Oak Brook, Illinois, United States
- Founded: 2016
- Headcount: 201-500
- Latest funding type: Private Equity
E78 Partners is a finance and technology firm that offers tailored expertise to various industries. They provide solutions for private equity and venture capital, CEOs, CFOs, and hedge funds. Their services include fund solutions, finance and accounting consulting, executive services, technology services and solutions, and transaction execution services. With a focus on leveraging the power of technology, E78 Partners aims to reduce process time and enhance value creation. They cater to a diverse range of customer groups and offer comprehensive solutions for sponsors and management teams.
9. Wilber Group
- Website: wilbergroup.com
- Headquarters: Normal, Illinois, United States
- Founded: 1991
- Headcount: 201-500
Wilber Group is a company that specializes in outsourcing services. They offer a range of services to clients, including claims management, client support, and online payment solutions.
10. Requordit
- Website: requordit.com
- Headquarters: Chicago, Illinois, United States
- Founded: 1997
- Headcount: 51-200
- Latest funding type: Acquired
REQUORDIT is a company that offers business process outsourcing (BPO) solutions to optimize back-office processes, reduce operative costs, and free up teams to focus on more important tasks. They provide services in various industries, including construction, insurance, government, and technology.
11. BPO Data Entry Help
- Website: bpodataentryhelp.com
- Headquarters: Schaumburg, Illinois, United States
- Founded: 2013
- Headcount: 51-200
BPO Data Entry Help offers end-to-end solutions for project needs, providing time management, resource streamlining, and information organization. Their services include extensive web research, insurance claim processing, and data conversion. They aim to create opportunities for clients to overcome BPO and documentation challenges.
12. CTel Inc
- Website: ctelinc.com
- Headquarters: Arlington Heights, Illinois, United States
- Founded: 2011
- Headcount: 51-200
CTel Inc is a USA-based organization specializing in IT consulting and business services for mid to large organizations. They provide staff augmentation solutions and consulting services on a contract and full-time basis. CTel Inc partners with clients to streamline their business operations and deliver world-class professional consultants. They offer Recruitment Process Outsourcing (RPO) and Sales Process Outsourcing (SPO) services.
13. Delta Outsource Group, Inc.
- Website: deltaoutsourcegroup.com
- Headquarters: O'Fallon, Illinois, United States
- Founded: 2009
- Headcount: 51-200
- Latest funding type: Acquired
Delta Outsource Group is a company that offers a range of outsourcing services to businesses. They specialize in providing efficient and cost-effective solutions in areas such as customer service, data entry, and administrative support.
14. Remote Employee BPO
- Website: remoteemployee.com
- Headquarters: Greater Chicagoland Area, Illinois, United States
- Founded: 2021
- Headcount: 51-200
RemoteEmployee.com is an outsourcing platform that connects clients with top talent in the Philippines for professional services, back office jobs, customer service, and technical support. With offices in the US and the Philippines, they help clients set up their own overseas division and hire skilled resources at an affordable price.
15. Tekboox
- Website: tekboox.com
- Headquarters: Downers Grove, Illinois, United States
- Founded: 2011
- Headcount: 11-50
Tekboox is a business process outsourcing company that offers a range of digital solutions, including Salesforce services, email marketing, SEO, talent recruitment, software development, and IT services. They provide practical, low-cost options to help businesses improve their online presence, customer engagement, and overall productivity. Tekboox values its clients and aims to deliver high-quality results for both small and large-sized projects.
16. GroAccess Communications, Inc.
- Website: groaccess.com
- Headquarters: Rolling Meadows, Illinois, United States
- Founded: 2001
- Headcount: 11-50
GroAccess Communications provides business process outsourcing services to improve customer experience, protect brand reputation and increase revenue for small to medium-sized businesses. The services include U.S.-Based Outsourced Customer Support Outsourcing, Blended Call Center Outsourcing, Outbound Surveys, Direct Response Marketing, Appointment Scheduling, and Value-Added Small-to-Medium Item Fulfillment.
17. Incoho
- Website: incohoinc.com
- Headquarters: Chicago, Illinois, United States
- Headcount: 51-200
Incoho Inc. specializes in Human-It-The-Loop data management, offering business process outsourcing solutions for companies of all sizes. They provide services such as data management and accounts receivable.
18. eVentive LLC
- Website: eventivellc.com
- Headquarters: Chicago, Illinois, United States
- Founded: 2001
- Headcount: 11-50
eVentive LLC is a consulting firm with a focus on optimizing customer-facing processes and technologies. They offer innovative solutions and deliver tangible value to their clients through their proven Operational Strategy Methodology, Consulting and Outsourcing services.
19. Libsys, Inc
- Website: libsysinc.com
- Headquarters: Naperville, Illinois, United States
- Founded: 2002
- Headcount: 51-200
Libsys Inc. is a one-stop-solution provider for all your Corporate Requirements. We nurture you with assistance to help you elevate from Average to Ace!
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